Associate Business Systems Analyst

Carrier; Advance (NC); On-site; USD 65,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Parental leave

Job summary

Carrier seeks an Associate Business Systems Analyst to support digital platforms, gather user requirements, and translate business needs into technical solutions. You will work closely with users across functions to ensure successful system improvements.

Your role includes managing user access, Salesforce configuration, training, and end-to-end implementations while keeping user satisfaction at the forefront and pursuing continuous learning.

Qualifications

• Bachelor's degree with 3 years of business systems analysis experience.
• 1+ years of experience with Salesforce or other CRM tool administration.

Responsibilities

• Contribute to system user satisfaction by promptly responding to inquiries.
• Manage user and license administration including setup/deactivation, roles, profiles, permissions.
• Handle user support tickets and issue resolution.
• Gather and document requirements from users and stakeholders.
• Perform Salesforce configuration changes (Flow, fields, page layouts, record types, dashboards, reports).
• Monitor user adoption and provide training materials.

Skills

Salesforce Administration

Requirements gathering

User training

Education

Bachelor's degree

High School Diploma/GED

Tools

Salesforce configuration

PowerBI

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com (opens in new window) or follow on Carrier social media at @Carrier.

About This Role

As an Associate Business Systems Analyst, you will support the development and adoption of the digital platforms implemented across the business. Working independently with general supervision, you will help us continually improve and enhance our platforms by collaborating with colleagues to gather system requirements and apply best practice solutions. We are looking for a proactive, self-motivated, well organized individual. Our user experience is of utmost importance, so the ideal candidate should enjoy all aspects of user management including support tickets, training, designing solutions, and supporting end-to-end implementations with user satisfaction a priority. We are looking for someone highly interested in supporting the company’s digital transformation with a desire for continuous learning. The candidate should be comfortable liaising with users of all functions and enjoy learning new business processes to translate them into technical solutions. This position will help effectively serve our internal and external customers as we progress on our digital journey.

Key Responsibilities

This is a varied business facing role, with the following responsibilities:

• Contribute to system user satisfaction by promptly responding to emails, phone calls and other inquiries from sales team, dealers, and other system stakeholders.
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups for various platforms.
• User support tickets and issue resolution.
• Gather and document requirements from users and stakeholders.
• Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports.
• Monitor user adoption.
• User training and creating training materials.
• Data and system validation to ensure seamless enhancement releases.

Required Qualifications

• Bachelor's degree and 3 years of business systems analysis experience
• undefined
• High School Diploma/ GED and 5 years of business systems analysis experience
• 1+ years of experience with Salesforce or other CRM tool administration

Preferred Qualifications

• Experience JD Edwards, PowerBI and other Microsoft 365 Applications
• Certified Salesforce Administrator
• Excellent time management, analytical, detail-oriented, and communication skills.
• Excellent relationship-building skills and ability to collaborate with stakeholders at all levels.
• Ability to manage multiple priorities simultaneously
• Some knowledge of the transportation industry
• Ability to communicate and resolve problems effectively.
• A proactive attitude to platform enhancements
• A desire to implement best practice digital solutions.
• Gathering requirements and proposing technical solutions
• Experience implementing Salesforce configuration changes to include the following: Flow, fields, page layouts, record types, custom settings, dashboards and reports

Pay Range

The annual salary for this position is between $64,500.00 - $129,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

Thisposition may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] (opens in new window). We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days fromJobPosting Date: 23 September 2026

Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.