Associate – Corporate Functions, End User Support Specialist

Jobtailor; McLean (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in McLean, VA is seeking an LMS Administrator to support Docebo LMS and related learning technologies across a 15,000+ learner organization. You will provide frontline user support and work with learners on platform experiences.

You will troubleshoot issues, research root causes, and create scalable improvements through automation, while collaborating with cross-functional teams and reporting trends to leadership.

Qualifications

• Bachelor’s degree required.
• At least 1 year of LMS administration or related support experience.
• Experience with Docebo LMS or similar LMS.
• Experience with Google Suite, Slack, ServiceNow, and Zoom.
• Familiarity with learning content operations and lifecycle management.
• Excellent written and verbal communication skills.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Responsibilities

• Provide exceptional LMS user support for One Learn and related learning technologies.
• Assist learners with questions related to learning platforms and experiences.
• Provide troubleshooting for technical issues within learning technologies.
• Research issues and provide solutions.
• Interface with learners through Slack and ServiceNow.
• Maintain a question-and-answer dataset for an automated bot.
• Provide reports to system administrators and leadership on trends and satisfaction.
• Identify trends, root causes, and drive proactive, scalable improvements through automation and other solutions.
• Collaborate in a highly cross-functional environment.

Skills

LMS Administration

Docebo LMS

User Support

Google Suite

ServiceNow

Slack

Zoom

Education

Bachelor's Degree

Tools

Docebo LMS

Google Suite

Slack

ServiceNow

Zoom

Job description

• Provide exceptional support to users of the Learning Management System (LMS), One Learn, and related learning technologies
• Assist learners across the organization with questions related to learning platforms and experiences
• Provide creative problem-solving, technical support, and troubleshooting for technical issues within learning technologies
• Research issues and provide solutions
• Interface with learners through multiple support channels, including Slack and ServiceNow
• Maintain a question-and-answer dataset for an automated bot
• Provide reports to system administrators and leadership on trends and satisfaction
• Identify trends, uncover root causes, and drive proactive, scalable improvements and efficiencies through automation and other solutions
• Collaborate in a highly cross-functional environment

Requirements

• Bachelors Degree
• At least 1 year of experience in LMS administration OR Client Consulting OR End User Support
• At least 1 year of LMS Administration experience for a corporate organization with over 15,000 learners
• Experience with Docebo LMS or other LMS platform
• Experience with Google Suite, Slack, ServiceNow, and Zoom
• Familiarity with learning content operations and lifecycle management (e.g., content publishing, retirement, metadata, or quality standards)
• Strong written and verbal communications
• Capital One will not sponsor a new applicant for employment authorization for this position

Core Competencies

Demonstrates expertise in Learning Management System (LMS) administration, particularly with Docebo LMS, and excels in providing user support and troubleshooting for learning technologies. Strong analytical skills are applied to identify trends and drive improvements in learning content operations.

Highest-signal resume keywords

• LMS Administration
• Docebo LMS
• User Support
• Google Suite
• ServiceNow

ATS Optimization Keywords

Hard Skills

• LMS Administration
• Learning Content Operations
• Troubleshooting
• Problem-Solving
• Data Analysis

Soft Skills

• Strong Written Communication
• Strong Verbal Communication

Industry Keywords

• Learning Management System
• Content Publishing
• Metadata Management
• Quality Standards
• User Experience

Tools & Technologies

• Docebo LMS
• Google Suite
• Slack
• ServiceNow
• Zoom