IT Consultant

Socket.dev; St. Louis (MO); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health benefits

100% covered health, dental and vision

Parental leave

HSA/FSA eligibility

Annual bonus program

401(k) with company match

Meal stipend

Job summary

Socket.dev is hiring an Overnight IT Consultant in St. Louis to ensure seamless IT operations during evening hours. The role requires self-sufficiency, composure under pressure, and delivering white-glove support from 11 PM to 7 AM, with a focus on high ownership and independent troubleshooting.

The position is hybrid, requiring at least 3 days onsite with the client, with shift hours 9:00AM-5:30PM, Monday-Friday and an expected start date of 8/31. Compensation ranges from $60,000 to $70,000.

Qualifications

• Solid hands-on experience with Mac OS and Windows operating systems.
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom.
• Exposure to MDM platforms Kandji, Jamf, or Intune and identity providers Okta.
• Familiarity with networking fundamentals and environments including Meraki and Unifi.
• Basic understanding of compliance frameworks such as SOC2 and HIPAA.
• Strong troubleshooting skills with clear, documented resolutions.

Responsibilities

• Serve as a dedicated IT support technician managing a high volume of tickets, meeting SLA targets.
• Support onboarding and offboarding, account provisioning and equipment shipments.
• Troubleshoot Mac OS and Windows issues across devices and apps.
• Configure and maintain laptops, workstations, and user accounts.
• Assist on IT deployments including MDM rollouts and network changes.
• Manage physical assets and workspace organization.
• Develop and maintain compliance-aligned documentation and standards.
• Help configure automations around onboarding/offboarding workflows.
• Mentor junior team members as you grow in the role.

Skills

Troubleshooting

Independence

Pressure handling

Education

No formal degree specified

Tools

Google Workspace

Microsoft 365

Slack

Zoom

Kandji

Jamf

Intune

Okta

Meraki

Unifi

Job description

What We Do

• Network Right is on a mission to create a human-centric, innovative, next-generation world of IT. We are disrupting the IT service industry by offering custom solutions to each individual client. At Network Right, we’re bridging the gap between IT and People by offering unique support based on the needs of growing businesses, and making employee lives easier through technology.

About This Job

We are expanding our support coverage to serve a key client around the clock. As an overnight IT Consultant, you will be the dedicated technical resource during evening hours, ensuring seamless IT operations when the rest of the team signs off for the day.
This is a focused, high-ownership position where you provide IT support during a critical window. You will need to think independently, troubleshoot without a safety net, and deliver the same white-glove experience our clients expect at 11 PM as they would at 11 AM.
The right person for this role is self-sufficient, composed under pressure, and takes pride in being the reliable presence that keeps things running quietly in the background.
This is a hybrid role, requiring at least 3 days onsite with the client Shift: 9:00AM-5:30PM, Monday-Friday Expected Start Date: 8/31

Compensation Range: $60,000-70,000

Compensation offered will vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Job Responsibilities

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions
• Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments
• Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows
• Provision, configure, and maintain user laptops, workstations, and accounts
• Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts
• Manage physical assets including inventory, cable management, and general workspace upkeep
• Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA
• Help configure automations and tooling especially around onboarding and offboarding workflows
• Mentor and support junior team members as you grow into the role
• Technical Requirements — Solid hands‑on experience with Mac OS and Windows operating systems
• Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom
• Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta
• Familiarity with networking fundamentals and standard environments including Meraki and Unifi
• Basic understanding of compliance frameworks such as SOC2 and HIPAA
• Strong troubleshooting skills with a focus on clear, documented resolutions

Benefits

• Health Benefits
• 100% covered health, dental and vision insurance for you, 50% for dependents
• Paid Parental Leave
• HSA/FSA eligibility
• Access to a variety of mental health programs
• Compensation, Rewards & Recognition
• 401(k) + 4% company matching
• Annual Bonus Program
• Balance
• Flexible Time Off
• Learning & Development
• Flexible certification and learning stipends and reimbursements
• Culture
• Biannual company retreats
• Social events
• Wellbeing events and programs
• Extras
• Home internet and mobile reimbursement
• Monthly meal stipend