Associate Client Success - Healthcare Payor Solutions

MultiPlan; McLean (VA); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life insurance

Disability coverage

Parental leave

401(k) + match

ESOP

Paid time off

Sick time policy

Holidays

Tuition reimbursement

FSA

Employee assistance program

Job summary

MultiPlan in McLean, VA is seeking an Associate Client Success Manager to support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and helping clients achieve their desired outcomes through our technology solutions.

The position emphasizes strong communication, proactive problem solving, and HIPAA compliance.

Qualifications

• Education: Bachelor's degree in business, Healthcare Administration, clinical field or related experience.
• Experience: 5+ years in client success, account management, or related role in healthcare payor or technology.
• Industry knowledge: Strong understanding of healthcare payor landscape and challenges.
• Communication skills: Excellent verbal and written communication with diverse audiences.
• Problem-solving: Proactive, solution-oriented mindset for complex client issues.
• Technical proficiency: Familiarity with healthcare technology solutions and ability to quickly learn new tools.

Responsibilities

• Assist in building and maintaining relationships with key stakeholders in healthcare payor/provider organizations.
• Support onboarding and training for new clients to effectively use products and services.
• Help drive product adoption and provide ongoing client support.
• Monitor client performance metrics and usage data to identify improvements.
• Act as point of contact for client issues and escalate with internal teams to resolve problems.
• Gather and relay client feedback to product development and other teams.
• Prepare and present reports on client status, performance, and satisfaction.
• Contribute to identification of best practices for client success and develop processes to enhance client experience.
• Communicate customer business needs to process owners for service development and implementation.
• Monitor market information and consult with customers to develop sales strategies.
• Collaborate across disciplines and departments.
• Ensure HIPAA compliance and align with company values.

Skills

Verbal communication

Written communication

Analytical thinking

Interpersonal skills

Problem solving

Technical literacy

Education

Bachelor's degree

Job description

MultiPlan in McLean, VA is seeking an Associate Client Success Manager to support the Client Success team in ensuring the success and satisfaction of our healthcare payor clients. This role will assist in managing client relationships, driving product adoption, and helping clients achieve their desired outcomes through our technology solutions.

The position emphasizes strong communication, proactive problem solving, and HIPAA compliance.