Associate, Client Services -Full-Time (January 2027)

True North Insights; New York (NY); On-site; USD 92,000 - 125,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, vision insurance

401K with company contribution

Paid vacation and sick leave

Commuting stipend

Office perks

Job summary

True North Insights seeks an Associate to manage engagements end-to-end, coordinate with experts, and deliver actionable insights for clients. You will be the main client-expert liaison across multiple projects, ensuring timely, high-quality results.

The role favors quick learners who take initiative, with strong communication skills and a Bachelor’s degree (GPA 3.5). US work authorization is required. January 2027 start date is anticipated.

Qualifications

• Strong academic background with a Bachelor's degree and a minimum 3.5 GPA.
• 6–18 months of professional experience; internships or roles involving client engagement are a plus.
• Fluent in English; additional languages are a plus.

Responsibilities

• You will be the main point of contact between clients and experts, owning projects and delivering reliable results.
• Identify and engage experts to meet client needs and confirm availability and alignment.
• Coordinate consultations to translate client objectives into research plans and timelines.
• Manage multiple projects with tight deadlines and make informed scheduling decisions.

Skills

Verbal communication

Written communication

Initiative

Problem solving

Team collaboration

Education

Bachelor's degree (GPA 3.5)

Job description

True North Insights is a global expert network that connects organizations with subject matter experts who provide critical insights to inform strategic decision-making.

We believe the right knowledge can move the world forward. Since day one, that belief has driven everything we do.We exist to break through complexity, giving global investors and business leaders frictionless access to the insights that matter most — insights that fuel confident decisions, unlock opportunity, and power successful careers.

Founded in 2019 in New York City, our firm has skyrocketed from launch to becoming #7 in North America and #10 globally in just five years — and we’re just getting started. As we expand into Europe and beyond, there’s never been a better time to join our high-growth, global team.

The anticipated start date for this role is January 2027

As an Associate, you’ll manage engagements from start to finish, coordinate with experts, and ensure projects deliver clear, actionable insights. This role is designed for professionals eager to learn quickly, take initiative, and develop skills that matter in real business contexts.

No two days are the same. One day, you may be helping a hedge fund gain insights from a European airline's veteran. Another, you could coordinate a consultation with a former Fortune 10 C-suite executive to inform a client’s eCommerce strategy.

Key Responsibilities

You will be the main point of contact between clients and experts, taking ownership of projects and ensuring reliable, high-quality results across multiple projects daily.

You will:

• Identify and engage experts with relevant experience to meet client needs. Reach out to experts to confirm availability and alignment with client objectives.
• Coordinate consultations to ensure smooth communication and delivery of client objectives into research plans and timelines.
• Manage multiple projects efficiently, delivering reliable outcomes under tight deadlines.
• Make informed decisions about expert selection, project scheduling, and outreach strategy
• Collaborate with teams worldwide to ensure projects meet client expectations.

About You

• Strong academic background with an attained Bachelor’s degree from an accredited institution (Minimum GPA of 3.5)
• 6–18 months of professional experience; internships or roles demonstrating client engagement or problem-solving a plus.
• Demonstrated initiative or leadership in academic, athletic, professional, or extracurricular activities during school/university.
• Strong verbal and written communication skills; professional and articulate presence.
• Take initiative, solve problems independently, and follow through reliably.
• Resilient, resourceful, and unafraid to roll up your sleeves.
• Motivated by goals and driven by measurable outcomes.
• Fluent in English; additional languages a plus
• Authorized to work in the U.S., including F-1 visa holders with STEM OPT

Why True North Insights

• Competitive Compensation: Average to high-performing associates typically earn $91,500–$125,000 in annual total first-year compensation, consisting of a $72,000 base salary, a $3,000 sign-on bonus, and an uncapped monthly performance bonus.
• Clear growth milestones to accelerate your career.
• Potential to advance into leadership roles, including equity opportunities within 24 months.
• Comprehensive paid training in project execution, client management, and professional development
• Diverse industry exposure—Associates are never siloed into a single sector.
• Health, dental, and vision insurance
• 401K plan with guaranteed 3% company contribution
• Paid vacation, sick leave, and company holidays
• Monthly commuting and mobile phone stipends
• Daily office perks: free lunch, snacks, Monday breakfast, and weekly social events

At True North Insights, growth comes from initiative and results. You’ll be supported, challenged, and empowered to take ownership and lead from day one.

True North Insights is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We don't believe in "perfect" candidates. If you’re ready to tackle challenges and grow in a fast-moving environment, you belong here.