Client Service Partner

Cambay Solutions LLC; Northern (KY); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Cambay Solutions LLC, a Microsoft Solutions Partner, is seeking a Client Service Partner to manage and strengthen relationships with key clients, drive satisfaction, and identify business opportunities across Sales, Consulting, Delivery, Architecture, Recruitment, and Support.

The Client Service Partner will act as a strategic liaison between the client and internal teams, ensuring alignment of technology initiatives with business goals, and delivering value across Microsoft 365, Dynamics 365,

Qualifications

• 7+ years in client services, account management, or IT consulting.
• Proven experience managing enterprise technology clients and strategic accounts.
• Excellent communication, presentation, and stakeholder-management skills.

Responsibilities

• Serve as the primary relationship owner for assigned strategic clients.
• Develop trusted relationships with CIOs, IT Directors, and business leaders.
• Identify opportunities for account expansion and cross-selling.
• Collaborate with Sales, Delivery, and Support to ensure delivery excellence.
• Lead periodic business reviews and executive-level discussions.
• Align technology initiatives with client business objectives.

Skills

Client relationship management

Account management

IT services

Stakeholder management

Cross-functional collaboration

Microsoft ecosystem

Education

Bachelor’s degree in business or IT

Tools

Microsoft 365

Dynamics 365

Power Platform

Job description

United States (Remote) Full-time Senior (5-10 yrs) Remote

Cambay Solutions is a Microsoft Solutions Partner specializing in Azure, Dynamics 365, Microsoft 365, Power Platform, and Cloud Modernization. Recognized as one of the 50 Most Promising Microsoft Solutions Providers by CIO Review and certified as a Great Place to Work®, we help organizations transform their business through People, Process, and Technology.

Position Overview

We are looking for an experienced and client-focused Client Service Partner (CSP) to manage and strengthen relationships with key clients, drive customer satisfaction, identify business opportunities, and ensure successful delivery of technology services.

The Client Service Partner will act as a strategic liaison between the client and internal teams across Sales, Consulting, Delivery, Architecture, Recruitment, and Support. The ideal candidate will have strong experience in IT services, client engagement, account management, and technology consulting, with exposure to the Microsoft ecosystem.

Key Responsibilities

Client Relationship Management

• Serve as the primary relationship owner for assigned strategic clients.
• Develop trusted relationships with business and technology stakeholders, including CIOs, CTOs, IT Directors, and business leaders.
• Understand client business objectives, technology priorities, challenges, and future roadmap.
• Conduct regular client reviews, account reviews, and executive-level discussions.
• Monitor client satisfaction and proactively address concerns, escalations, and service issues.
• Develop long-term partnerships rather than transactional client relationships.

Account Growth & Business Development

• Identify opportunities for account expansion, cross-selling, and up-selling.
• Work closely with Sales and Pre-Sales teams to develop account growth strategies.
• Identify opportunities across Microsoft technologies and adjacent services.
• Generate and qualify opportunities based on client business requirements.
• Support proposals, RFP/RFI responses, solution discussions, and commercial negotiations.
• Develop account plans, opportunity pipelines, and revenue-growth strategies.

Technology & Solution Engagement

• Develop a strong understanding of Microsoft technologies and services, including:
• Microsoft 365
• Dynamics 365 CRM / CE
• Dynamics 365 Finance & Supply Chain Management
• Business Central
• Power Platform
• Microsoft Fabric
• Data & Analytics
• AI, Copilot and Agentic AI solutions
• Application Modernization and Managed Services
• Work with Solution Architects and Practice Leaders to align technology solutions with client business needs.

Service Delivery & Governance

• Partner with Delivery Managers and Project Managers to ensure successful project and service delivery.
• Track key client deliverables, milestones, SLAs, KPIs, and overall account health.
• Facilitate resolution of delivery challenges and client escalations.
• Ensure effective communication between client stakeholders and delivery teams.
• Conduct periodic service reviews and identify opportunities for service improvement.
• Maintain visibility into resource requirements, project risks, and upcoming client initiatives.

Internal Collaboration

• Collaborate closely with Sales, Pre-Sales, Delivery, Consulting, Recruitment, Finance, and Leadership teams.
• Coordinate resources and expertise required to support client initiatives.
• Ensure internal teams understand client expectations, priorities, and business objectives.
• Provide leadership with regular updates on account performance, risks, opportunities, and forecasts.

Strategic Account Management

• Create and maintain strategic account plans.
• Develop stakeholder maps and relationship strategies.
• Track account revenue, profitability, pipeline, renewals, and growth opportunities.
• Identify potential risks to client retention and develop mitigation plans.
• Develop executive engagement strategies for strategic accounts.
• Drive customer retention and expansion through continuous value creation.

Required Qualifications

• Bachelor’s degree in business, Information Technology, Computer Science, or a related field.
• 7+ years of experience in client services, account management, customer success, IT consulting, technology services, or a related role.
• Proven experience managing enterprise technology clients and strategic accounts.
• Strong understanding of IT services and consulting engagement models.
• Experience working with cross-functional technical and business teams.
• Strong understanding of the software development, cloud, data, ERP/CRM, or managed services lifecycle.
• Excellent communication, presentation, negotiation, and stakeholder-management skills.
• Strong business acumen and ability to understand client objectives and translate them into technology opportunities.

Preferred Qualifications

• Experience working with a Microsoft Partner, IT consulting organization, system integrator, or technology services company.
• Exposure to Microsoft Azure, Dynamics 365, Microsoft 365, Power Platform, Data & AI, or related Microsoft technologies.
• Experience managing enterprise accounts across the US, Canada, or European markets.
• Experience with account planning, pipeline management, forecasting, renewals, and expansion.
• Experience supporting RFP/RFI processes and complex solution sales.

Ready to Build Something That Actually Works?

Start the conversation today and unlock measurable growth with Microsoft technology.