Associate Client Partner - Retail

Infosys; Boston (MA); On-site; USD 100,000 - 187,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Job summary

Infosys seeks an Associate Manager, Client Services to lead client interactions within the Retail vertical and co-develop the account plan with senior partners. You will manage a portfolio up to $10-30M and drive the full opportunity lifecycle from Prospect to Close.

The role emphasizes client delivery, account planning, and governance, requiring strong leadership and CXO-level relationship skills in a fast-paced environment.

Qualifications

• Bachelor’s degree or foreign equivalent; will also consider 3 years progressive experience in lieu of education and 7+ years of experience with strong sales/relationship/account management.
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting with CXO level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work in the United States without employer sponsorship are welcome to apply; no immigration sponsorship for this role.

Responsibilities

• Client relationship management and business development: lead client relationships and manage portfolio up to $10-30M, drive opportunity cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with delivery partners to fulfill commitments
• Account planning and governance: create account plan with required relationships, opportunities, and pricing decisions

Skills

Client relationship management

Sales / account management

Business development

Proposal creation

CXO level relationships

Leadership

Communication

Presentation skills

Industry knowledge

Education

Bachelor’s degree or foreign equivalent

Tools

CRM software

MS PowerPoint

MS Office

Job description

Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual will lead all client interactions within the assigned account scope and, in collaboration with the Client Partner or Senior Client Partner, develop the account plan for effective client management. Usually, an Associate Manager, Client Services handles a single account or part of a large account with a P&L of up to $10-$30 million.

About Infosys Retail

Retail is only as strong as its weakest link. You need to be resilient in the face of disruption. Serve shoppers at the moment of truth and curate a bespoke experience. A digital ecosystem aligns demand with supply and delivers an omni-channel experience. Navigate the new normal with Infosys and become more resilient.

Role Description

• Client relationship management and business development: lead client relationships, build a portfolio up to $10-30M, lead the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery partners involved to ensure fulfillment of all commitments to the client.
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 7+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with CXO level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

Estimated annual salary range for candidates based in the US will be$100,000 to $187,000.

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.