Associate Client Manager - Customer Success

NielsenIQ; Illinois; On-site; USD 69,800 - 82,000; Full time

Benefits offered by this job

Comprehensive healthcare plan (medical

Flexible spending accounts and Health

Life and AD&D insurance

401(k) retirement plan with company匹配

Disability insurance

Tuition Reimbursement

Discretionary paid time off and 11 U.S

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NielsenIQ is seeking an Associate Client Manager to join our Industry Insights team in Illinois. The role sits on-site at the client headquarters in Rosemont, IL, three days per week, collaborating with Account Leads to deliver insights and drive growth.

You will transform data into actionable client stories using NIQ tools, build compelling recommendations, and coach junior staff while leading Thought Leadership projects. Strong English, analytics, and Excel/PowerPoint skills are required.

Qualifications

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NielsenIQ solutions preferred in analytics space, including POS & Panel data.
• Curious person who likes building stories based on data to answer business questions.
• Strong analytical mind and excellent numerical skills.
• Excellent command of both written and spoken English.

Responsibilities

• Work as a master of proprietary NIQ tools and metrics, and use these to help solve clients' business questions.
• Work closely with the Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations, using NIQ standards like SCQA and AP.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities.
• Execute the new service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guiding and coaching junior team members.
• Lead Thought Leadership Projects.

Skills

CPG industry experience

Storytelling with data

Analytical mind

English proficiency

Client-facing

Digital savviness

Tools

Excel

PowerPoint

NielsenIQ tools

RMS

Homescan

Omni

Spectra

Discover

Job description

Job Overview

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for an Associate Client Manager to add to our Industry Insights team.

This role will sit on-site 3 days per week at the client headquarters in Rosemont, Illinois.

Responsibilities

• Work as a master of proprietary NIQ tools and metrics, and use these to help solve clients' business questions.
• Work closely with the Account Leads to transform the customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlines that leverage multiple NIQ solutions into a cohesive story.
• Simplify/visualize data and translate numbers into a compelling story for clients with insightful callouts and actionable recommendations.
• Prepare and present insights/recommendations, using NIQ standards like SCQA and AP.
• Drive customer satisfaction through analyses and delivery of relevant and impactful insights.
• Identify revenue leads in an independent way and take ownership in partnering with AL to convert these into revenue opportunities.
• Execute the new service model.
• Take initiative to remove roadblocks when they arise.
• Lead by example, guiding and coaching junior team members.
• Lead Thought Leadership Projects.

Qualifications

• 2-5 years of experience in the CPG industry and/or related sales, category management, market research.
• Prior experience with NielsenIQ (or similar) solutions preferred in analytics space, including POS & Panel data.
• Curious person who likes building stories based on data to answer business questions.
• Strong analytical mind and excellent numerical skills.
• Expert knowledge of Microsoft Excel and PowerPoint.
• Excellent command of both written and spoken English.
• Digital savvy & fast learner of concepts / tools / analyses.
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.
• Ability to coach others in data analyses and working with the NIQ tools.

Compensation

This role has a market‑competitive salary with an anticipated base compensation of the following range: $69,800 - $82,000. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales‑based incentive or performance‑based bonus. Other benefits include a comprehensive list of financial and health benefits detailed below.

Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee‑Assistance‑Program (EAP).

Diversity and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit https://nielseniq.com/global/en/news-center/diversity-inclusion

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state‑of‑the‑art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.