Client Manager - Insights

Nielsen Consumer LLC; Corona (CA); Hybrid; USD 84,000 - 105,000; Full time

Benefits offered by this job

Flexible working environment

Health insurance

Paid holidays

401(k) retirement plan

Education support

Job summary

NIQ is seeking a Client Manager in Corona, CA to join the Industry Insights team. You will deliver analyses and insights, using NIQ data and tools to answer client questions and craft compelling stories.

In this hybrid role, you will coach junior team members, guide service-model execution, and drive customer satisfaction while identifying revenue opportunities with cross-functional teams.

Qualifications

• 5+ years industry experience in CPG and/or related sales, category management, or market research.
• Prior experience with NIQ or similar analytics solutions including POS/Panel Data.
• Proficiency in pulling, analyzing, and combining NIQ data sources relevant to clients (RMS, Homescan, Omni, Spectra).
• Ability to coach others in data analyses and NIQ tools.

Responsibilities

• Act as a master of NIQ tools and metrics to solve client business questions.
• Collaborate with Insights Teams and Account Development to transform customer experience.
• Develop analytical outlines during briefings and tell cohesive stories using multiple NIQ solutions.
• Visualize data and translate numbers into actionable client recommendations.
• Lead generation: identify revenue leads and partner with AD to convert to revenue.
• Deliver insights and recommendations with SCQA and AP in client briefings.

Skills

Analytical mindset

English proficiency

Digital literacy

Data storytelling

Education

Master's degree a plus

Tools

Excel

NIQ tools

Discover

RMS/Homescan/Omni/Spectra data sources

Job description

R26_0022118

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth.We are looking for a Client Manager to add to our Industry Insights team.

This is a hybrid role that requires working onsite at the client's office in Corona, CA,three or more days per week.

Job Description

As a Client Manager, you'll be part of a team of experienced industry insights experts with the main goal to delight clients; supporting them for informed business decisions through delivery of analysis and insights on industries, markets and consumersusing NIQ data withNIQ tools, following NIQ standards.You'llalsobe responsible forstrong execution of the Service Model as well as guiding and coaching more junior members.

Responsibilities:

• Work as a master of propriety NIQtools and metrics and use these to help solve clients' business questions.
• Work closely with theInsights Teams and Account Developmentto transform customer experience.
• During briefing sessions, independently respond to field business questions and develop analytical outlinesthatleveragemultiple NIQ solutions into a cohesivestory.
• Simplify/visualize data and translate numbers into a compelling story for clientswith insightful callouts and actionablerecommendations.
• Prepare and present insights/recommendations as per Academy Silver graduate level;i.e.always using SCQA and AP efficiently.
• Drive customer satisfaction throughanalysesand delivery of relevant and impactful insights.
• Lead generation:Identifyrevenue leads in an independent way and takeownershipin partnering with AD to convert these intorevenue opportunities.
• Execute strongly based on the service model.
• Take the initiative to remove roadblocks when theyarise.
• Lead by example, guide and coach juniormembers.
• Champion an initiative within the business unit and provide guidanceto peers in that specific area, also accountable for delivering as per the KPI on this area.
• Lead Thought Leadership Projects.
• Client briefing: Ensure client briefing is received as per the briefing form with all areas filled. Ask questions toclientto probe and understand the real issue. Guides and supportsjunioron the same.

#LI-Hybrid

Qualifications

• 5+yearsindustry experience in the CPG industry and/or related sales, category management, marketresearch.
• Prior experience with NIQ (or similar) solutions preferred in the analytics space, including POS/Panel Data.
• Proficiencyin pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client -i.e.RMS,Homescan, Omni, Spectra, etc.
• ProficiencyinutilizingDiscover and helping diminish/eliminateclient concerns and roadblocks to drive usage.
• Ability to coach others in dataanalysesandworkingwith NIQ tools.
• Curious person who likes building stories based on data to answer questions.
• Strong analytical mind and excellent numerical skills.
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides.
• Excellent command of both written and spoken English.
• Digital savvy and fast learner of concepts/tools/analyses.
• Masters's degreea plus.

Additional Information

This role has a market-competitive salary withan anticipatedbase compensation of the following range: $83,7000- $105,000.Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, educationsupportand more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental and vision).
• Flexible spending accounts and Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including resume screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ's principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ's AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit thehttps://nielseniq.com/global/en/news-center/diversity-inclusion