Specialist, Service Cycle Administrator

Merchants Automotive Group; Hooksett (NH); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Merchants Fleet is seeking a Specialist, Service Cycle Administrator in Hooksett, NH. You will coordinate the service lifecycle from work approval to completion, ensuring accurate data, timely updates, and smooth workflows to maximize fleet availability and uptime across the fleet.

The role requires exceptional organization, the ability to manage multiple tasks, and strong written and verbal communication with vendors and internal teams.

Qualifications

• 12 years of administrative experience (fleet operations, logistics, or service coordination preferred).
• Experience working with vendors and handling data entry in an operational setting is a plus.

Responsibilities

• Create and manage service work orders with precision, ensuring all details are accurate and up to date
• Track service progress daily and communicate status updates to internal teams
• Coordinate with vendors to confirm scheduling, documentation, and approvals
• Review invoices, estimates, and completion records for accuracy before approval

Skills

Organizational skills

Multitasking

Written communication

Verbal communication

Tools

Microsoft Excel

Microsoft Office

Job description

Hooksett, New Hampshire, United States

Position Title: Specialist, Service Cycle Administrator

Are you highly organized, detail-oriented, and energized by fast-paced operations? Were looking for a Service Cycle Administrator to play a critical role in keeping our vehicle service lifecycle running smoothlyfrom work approval to completion.

In this role, youll be the backbone of service coordination, ensuring accurate data, seamless communication, and efficient workflows that help maximize fleet availability.

What Youll Do

As a Service Cycle Administrator, youll:

• Create and manage service work orders with precision, ensuring all details are accurate and up to date
• Track service progress daily and communicate status updates to internal teams
• Coordinate with vendors to confirm scheduling, documentation, and approvals
• Review invoices, estimates, and completion records for accuracy before approval
• Identify delays, missing information, or overdue workand proactively escalation issues
• Monitor parts availability and follow up on delivery timelines
• Prepare and distribute service status reports to stakeholders
• Support vendor compliance tracking and performance feedback
• Maintain clear, professional communication with vendors via phone, email, and portals
• Assist with documentation, training notes, and process improvements
• Provide cross-functional administrative support during high-volume periods

What You Bring

• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and priorities simultaneously
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel and Office tools
• Comfort learning new systems and working in a dynamic environment
• A team-oriented mindset with a proactive, problem-solving approach

Qualifications

• 12 years of administrative experience (fleet operations, logistics, or service coordination preferred)
• Experience working with vendors and handling data entry in an operational setting is a plus

Why Join Us?

Youll be part of a collaborative team that keeps operations moving and makes a direct impact on efficiency and customer satisfaction. If you thrive in a role where organization meets action, this is the opportunity for you.

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. Youre tired of being told no when you think of ways to improve, innovate, and do things better.

Theres a place for people like you. Welcome to Merchants Fleet.

Weve been around for more than 60 years, but were the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. Thats a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment thats encouraging and collaborative

We know employees wont stay if theyre not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, weve just made the Great Companies to Work For in NH list for the 10th year and have a 84% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.

Location: Merchants Fleet Headquarters Hooksett, NH (Hybrid)

We are fortunate to have an in-house team of Talent Acquisition experts who meet the needs of our business. Because they are AWESOME, we do not need support from external recruiting partners to identify talent or augment staffing for this role.

AI Disclosure: We may use AI-assisted tools throughout the recruiting process to help support activities such as scheduling, communications, note organization, and process efficiency. If you have any questions or concerns about the use of these tools, please let us know. Please be assured that all applications and candidate evaluations are reviewed by people, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process please send an email to [e-mail] or call [phone]. To provide all candidates with the highest level of our attention, Merchants Fleet does not accept uninvited solicitations or resumes from third parties. All workplace policies, required notices and guidelines (including EEO posters, CCPA notice for California residents) are available online.

Equal Opportunity Employer, including disability/protected veterans

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