Associate Client Advocate

Willis Towers Watson; Northern, New York (KY, NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid time off / holidays

401(k) retirement plan

Job summary

Willis Towers Watson is seeking a client-facing Associate Client Advocate to support Commercial Property and Casualty client relationships and coordinate program-level services. The role drives strategy, oversees proposals, binding, and invoicing, and partners with broking teams for complex clients.

Five years of large, complex insurance experience are required, with P&C knowledge and strong leadership in servicing. A hybrid work model applies, and relocation or licensing needs may be considered.

Qualifications

• 5 years of large & complex insurance experience in a client-facing role.
• Property & Casualty knowledge required.
• Apply knowledge of coverage forms to analyze program design and gaps.
• Interpret, analyze and present models for client discussions.
• Understand commercial insurance renewal end-to-end processes.
• Demonstrate leadership within Servicing; coach and mentor colleagues.
• Able to work a flexible schedule and manage relationships.
• Strong negotiation, communication and problem-solving skills.
• Completion/maintenance of licensing and CE requirements as needed.

Responsibilities

• Prepare and facilitate program-level strategy and meetings.
• Coordinate responses with client contacts across locations and divisions.
• Design program-level proposals and lead delivery meetings.
• Oversee binding process and confirm coverage with clients.
• Develop billing allocations and monitor invoicing accuracy.
• Manage endorsement and audit requests and retro adjustments.
• Respond to mid-term client inquiries in partnership with colleagues.

Skills

Large & complex insurance experience

Client-facing

Property & Casualty knowledge

Model interpretation

End-to-end renewal process

Leadership in Servicing

Negotiation

Verbal & written communication

Project management

Licensing/compliance knowledge

Tools

MS Office

Job description

Description

This position is a client-facing role responsible for directly supporting Commercial Property and Casualty Insurance client relationship management efforts and coordinating all service activity at the program level. The Associate Client Advocate is a key member of the client service team, responsible for facilitating the delivery of program level strategy and providing program consultation to large & complex clients.

Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

Pre-Renewal Strategy

• Prepare and facilitate internal strategy meetings, including Program level oversight delivery and review of current program, expiring exposures, client service agreements, menu of services required and client service plan.
• Partner with Producer or Account Executive to facilitate and lead external strategy meetings. Ensure in-session documentation is kept, and that meeting outcomes & next steps are finalized at conclusion.

Information Gathering

• Ensure updated exposures and coverage information in completed in a timely fashion. Provide guidance to Client Manager on completion of updated information and applications, and coordinate responses with various client contacts, locations and divisions.

Needs/Gap Analysis

• Provide guidance as needed for review of client exposure updates and identification of recommendations for upcoming program coverages.

Proposal

• Design program-level proposal content, and coordinate inputs of information from Broking and other resources. Participation in the proposal delivery meeting to lead program level discussion. Ensure documentation of proposal changes or decisions are communicated to the client as applicable.

Binding

• Ensure that the Order to Bind is received from the client, and that the confirmation of coverage and binders are delivered. Provide guidance to the Client Manager throughout the binding process, including program subjectivities as applicable.
• Oversight of Final Review with Client Manager, as applicable.

Invoicing

• Develop the allocation methodology and coordinate billing allocations as needed.
• Monitor the timely and accurate completion of the billing process and provide support for escalations of client-level accounting issues (including discrepancies and fee arrangements).

Ongoing Services

• Management and oversight of timely and accurate completion of endorsement and audit requests.
• Responsibility to review, finalize and deliver retro adjustments.
• Respond to mid-term client inquiries (i.e., policy and coverage questions) in partnership with other Service and Broking colleagues.

Broking colleagues

Qualifications

The Requirements

• 5 years of large & complex insurance experience in a client facing role
• Property & Casualty insurance knowledge required;
• Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation.
• Ability to interpret, analyze and present models.
• Knowledge of commercial insurance renewal end to end process
• Strong leadership skills within Servicing function, to include delegation, coaching and mentoring. Demonstrate organizational leadership and influence with matrixed-colleagues like Broking.
• Able and willing to work a flexible work schedule as agreed
• Customer and relationship management focus
• Negotiation skills - ability to drive conflict resolution and secure concessions without damaging relationships.
• Excellent verbal and written communication skills
• Problem solving skills, including critical thinking, adaptability and creativity
• Project Management skills, including attention to detail, organization, time management, prioritization and decision-making.
• Basic MS Office skills and familiarity with other relevant online tools.
• Ability to work independently
• Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current licensing status.

• Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRM)
• M&A Experience is a plus

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

Compensation

The base salary compensation range being offered for this role is $90,000.00-$120, 000.00 USDannually.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (only included for Washington roles)
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a “hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets