Associate Claim Examiner

Jobtailor; New Jersey; On-site; USD 55,000 - 75,000; Full time

Job summary

Jobtailor is seeking an experienced Claims Adjuster to investigate, evaluate, negotiate and resolve assigned claims, ensuring coverage determinations and timely guidance on next steps. The role emphasizes outstanding customer service and cross-functional collaboration across Claims and supporting departments.

Candidates should hold a claims adjuster license (or be eligible), with strong communication, analytical, and organizational skills, and a proactive, continuous-improvement mindset.

Qualifications

• Must have or be eligible to receive claims adjuster license.
• Strong understanding of insurance industry and claims preferred.
• Excellent customer service skills.
• Excellent written and oral communication skills.
• Excellent analytical and problem-solving skills.
• Excellent organization and time management skills.
• Ability to deliver outstanding customer service to internal and external customers.
• Ability to work collaboratively and in a team environment.
• Ability to work autonomously and requiring minimal direction/oversight.
• Ability to take initiative and think strategically and creatively.
• Strong desire for continuous improvement.
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word).

Responsibilities

• Investigating, evaluating, negotiating and resolving assigned claims.
• Review claim information to determine coverage and recommend appropriate next steps.
• Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed.
• Adhere to Fair Claims Practices Regulations and claims handling guidelines.
• Prepare and distribute claim reports.
• Participate fully in training, development programs, and learning opportunities across Claims.
• Build strong relationships with internal stakeholders including Underwriting.
• Contribute to strong customer relationships by delivering top-notch service.
• Support special projects as assigned, learning cross-functional collaboration within Claims.
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices.
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT.
• Travel to other claim offices and conferences as needed.

Skills

Customer service

Communication

Analytical thinking

Time management

Team collaboration

Initiative

Problem solving

Attention to detail

Client relations

Education

High school diploma

Bachelor's degree

Tools

MS Office

Job description

• Investigating, evaluating, negotiating and resolving assigned claims
• Review claim information to determine coverage and recommend appropriate next steps
• Assist with evaluating potential exposures on claims and alerting Management or internal partners when needed
• Adhere to Fair Claims Practices Regulations and claims handling guidelines
• Prepare and distribute claim reports
• Participate fully in training, development programs, and learning opportunities across Claims
• Build strong relationships with internal stakeholders including Underwriting
• Contribute to strong customer relationships by delivering top-notch service
• Support special projects as assigned, learning cross-functional collaboration within Claims
• Mentor with senior examiners and managers to observe negotiation strategies and claim resolution practices
• Collaborate with departments across Markel including Claims Vendor Management, Finance, Actuarial, Risk Management, and IT
• Travel to other claim offices and conferences as needed

Requirements

• High school diploma required
• Bachelor's degree preferred
• Must have or be eligible to receive claims adjuster license
• Understanding of insurance industry and claims a plus
• Excellent customer service skills
• Excellent written and oral communication skills
• Excellent analytical and problem-solving skills
• Excellent organization and time management skills
• Ability to deliver outstanding customer service to both internal and external customers
• Ability to work collaboratively and in a team environment
• Ability to work autonomously and requiring minimal direction/oversight
• Ability to take initiative and think strategically and creatively
• Strong desire for continuous improvement
• Intermediate skills in Microsoft Office products (Excel, Outlook, Power Point, and Word)

Certifications & Qualifications

• Claims Adjuster License