Assistant Center Manager (Rockford)

Anchor Point Management Group; Rockford (IL); On-site; USD 23,419 - 24,796; Full time

Benefits offered by this job

Daily Pay

Paid time off (PTO)

Employee Assistance Program

Referral Bonus

Job summary

Anchor Point Management Group is seeking an Assistant Center Manager at European Wax Center to lead the daily operations in Rockford, IL. This role is perfect for those with a strong background in sales and customer service, looking to grow in the beauty and wellness industry.

The Assistant Center Manager will oversee team leadership, sales performance, and guest satisfaction while ensuring compliance with brand standards. The position offers a competitive salary, bonuses, and a supportive work environment.

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership.
• Strong background in sales and customer service.
• Flexible availability, including evenings and weekends.

Responsibilities

• Assist in leading and managing a team of Guest Service Associates.
• Drive center performance through sales goals and guest retention.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Sales performance

Customer service excellence

Communication skills

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: 6359 E State St, Rockford, IL 61108

Salary Range: $17.00 - $18.00 Hourly

Full-Time | Competitive Salary + Lucrative Bonus Structure

Job Type: Full-time

Work Location: In person

Are you an experienced retail sales manager, spa manager, or salon leader looking to grow your career in the beauty and wellness industry? Join European Wax Center, the nation’s leading expert in body waxing services, and lead a high-performing team in delivering exceptional guest experiences.

Job Summary

As an Assistant Center Manager, you will help oversee all aspects of daily operations at our European Wax Center location. You’ll be responsible for team leadership, sales performance, guest satisfaction, and operational excellence. This is a great opportunity for someone with a passion for beauty, strong leadership skills, and a drive to exceed goals.

Key Responsibilities

• Assist in leading and managing a team of Guest Service Associates and Licensed Wax Specialists
• Drive center performance through sales goals, membership growth, and guest retention
• Assist in scheduling, inventory, payroll, and daily operations
• Ensure compliance with health and safety regulations and brand standards
• Assist in coaching, training, and performance feedback to team members
• Resolve guest concerns with professionalism and care
• Learn and develop a deep understanding of KPI’s and speak to financial acumen

Qualifications

• 1+ years of experience in retail sales management, spa/salon operations, or hospitality leadership (or equivalent educational background)
• Strong sales background preferred
• Ability to lead and motivate a team
• Strong communication, organizational, and problem-solving skills
• Sales-driven with a focus on customer service excellence
• Flexible availability, including evenings and weekends
• Growth mindset is key!

Benefits (Subject to eligibility)

• Competitive base salary + semi-monthly performance bonuses
• Paid time off (PTO) and holidays
• Generous benefits package, including 401k with match, health, vision, dental and more!
• Discounts on waxing services and retail products
• Ongoing training and career development opportunities
• Supportive, empowering, and inclusive work environment

Perks

• Daily Pay
• Employee Assistance Program
• Team Member Assistance Fund
• Culture Committee – Have fun while being the best!
• Referral Bonus – Generous Incentive to hire all roles!

Why Join European Wax Center?

We’re more than just waxing—we’re a place where confident, empowered people thrive. Be part of a brand that values growth, teamwork, and helping guests feel their best.