Associate Call Taker

Global Medical Response; Phoenix (AZ); On-site; USD 37,000 - 50,000; Full time

Job summary

Global Medical Response is seeking an Associate EMS Dispatcher in a full-time role. You will handle emergency and non-emergency calls, dispatch ambulances and fire engines, and provide real-time care guidance to callers and responders across multiple systems.

The position requires a high school diploma, 1 year of emergency dispatch/related experience or 2 years of senior customer service, and strong English communication with good typing and data-entry skills.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year of emergency dispatch, medical, or telecommunications experience, OR 2 years of high-demand customer service experience.
• Strong reading and writing skills in English.
• Clear radio and telephone communication.
• Accurate recording, transmission and reporting of information.
• Ability to manage multiple tasks simultaneously.
• Strong typing and data entry skills.
• Experience using multiple computer systems after training.

Responsibilities

• Process emergency (911) and non-emergency calls and dispatch appropriate EMS resources.
• Maintain accountability and professional standards with superior customer care.
• Provide medical dispatch instructions per standard operating procedures.
• Enter and track call data in CAD system.
• Use critical thinking to dispatch fire/ambulance resources as needed.
• Support timely interfacility patient transport as required.

Skills

EMERGENCY DISPATCH

CUSTOMER SERVICE EXPERIENCE

COMMUNICATION SKILLS

TYPING SPEED

MULTITASKING

RADIO COMMUNICATION

DATA ENTRY

Education

High School Diploma

Tools

CAD System

Windows/PC Skills

Job description

More Information about this Job

Associate EMS Dispatcher

FULL-TIME Opportunity

Starting Pay: $20.81 per hour

***$1,500 bonus opportunity after 9 months, $300 after 90 days and getting signed off on Interfacility Call Taking, $300 after 180 days and getting signed off on 911 Call Taking, $900 after 270 days and getting signed off on a dispatch channel ***

Tired of doing the same thing day after day at your current job? Are you looking for a job where each day is different? Do you want a job where you are able to make a meaningful contribution to your community? Do you want to make a real difference in someone’s life? Join us and become one of thefirst,first responders!

As thefirstfirst responders, Associate EMS Dispatchersperform a critical role in the Emergency Medical Services and Fire systems. Dispatchers take emergency and non-emergency calls for service and dispatch ambulances and fire engines via radio. Dispatchers respond to emergencies large and small, providing real time care and assistance to the public.

As a dispatcher, each day is different, full of new challenges and experiences. Most importantly, this may be the most rewarding job you will ever do.

RESPONSIBILITIES

• Process both emergency (911) and non-emergency calls to determine what type of assistance is needed and ensure that help is dispatched in a timely manner.

• Maintain a high standard of accountability and professionalism while demonstrating an excellent standard of care, and exemplary customer service

• Provide medical dispatch instructions in accordance with the training and standards of the International Academy of Emergency Dispatch

• Track and enter data for emergency and non-emergency calls for service using a computer aided dispatch system.

• Utilize critical thinking skills to dispatch appropriate resources (fire trucks, ambulances) to community members in need of assistance.

• Facilitate the timely transport of patients in our interfacility market.

QUALIFICATIONS

• High school diploma or equivalent.

• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience

• Strong reading comprehension and writing skills in English.

• Ability to communicate clearly on the radio and telephone.

• Ability to record, transmit, and report information accurately.

• Ability to manage multiple tasks simultaneously.

• Possess strong typing and data entry skills

• Computer experience sufficient to simultaneously use multiple computer systems and applications after appropriate training

Why Choose AMR?AMRis one ofGlobal Medical Response’s(GMR) family of solutions. OurGMRteams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world atwww.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand,seekto understand, find a way together and be accountable—uniteour teamsand set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Check out our careers site benefits page to learn more about our benefit options.