Associate Benefits Operations Analyst

Symetra; United States; Hybrid; USD 60,000 - 80,000; Full time

Job summary

Join a leading financial services company as an Associate Benefits Operations Analyst. You'll support new business and customer service functions while becoming a subject matter expert in Life & Disability Products. This role involves managing complex transactions, training team members, and ensuring compliance with state requirements. Enjoy a flexible work environment, competitive salary, and comprehensive benefits.

Benefits

Flexible full-time or hybrid telecommuting arrangements

401(k) plan with company matching

Paid time away including vacation and sick time

Community service matching

Qualifications

• 4-5 years work experience in a fast-paced environment.
• 3-4 years experience in group life, disability, or medical insurance.

Responsibilities

• Support new business and customer service functions.
• Manage complex transactions and provide service to various teams.
• Become a subject matter expert in Life & Disability Products.

Skills

Communication

Teamwork

Analytical Skills

Education

High School diploma or equivalent experience

Job description

Symetra has an exciting opportunity to join our team as an Associate Benefits Operations Analyst!

About the role

As an Associate Benefits Operations Analyst, you are responsible for supporting the new business and/or various customer service and contract administration functions to in-force Workforce Benefits business and assigned the more complex transactions and/or functions. Has advanced knowledge of all functions and assists in the development and training of other team members. Takes a proactive role in becoming a subject matter expert and leader for various projects. Assists and facilitates unit projects, process innovation, documentation, and acceptance testing as needed. Attends meetings as necessary to ensure the business unit's requirements are met. This position also provides service and support to Premium, Commission, Underwriting, Claims and Field sales/service teams.

What you'll do in this role

• Responsible for systems set up. Creation of contract/certificates/administration agreements, amendments of in force contract, and any other contract documents for Workforce Benefits.

• Analyze documents submitted and policy admin system, determine if additional information is needed and confirm conforms to state, company and contractual guides.

• Administration of in force contracts for Workforce Benefits products to include yearly statutory updates, new lines of coverage, adding classes, etc.

• Obtain and maintain advanced knowledge of products, processes, industry and company rules regarding pre-sale, policy set up and issue, renewals, revision, amendments, etc.

• Amendment intake, reporting, and quality assurance, and the processing of complex amendments will be part of this role.

• Responsible for daily management of work assignments insuring appropriate communications, and that deadlines and Service Level Agreements are met.

• Understanding State exceptions and compliance requirements. Becoming a subject matter expert in Life & Disability Products. Developing in depth knowledge of Statutory Disability, Paid Family Leave and Absence Products.
  
  


• Provide Service and support to Underwriting, Product partners, And Field Sales/Service Staff
  
  


• Training and development of other team members Subject matter expert for unit
  
  


• Application/Workflow Tool testing, administration and innovation Acceptance testing
  
  


• Lead and facilitate unit projects Business Continuity Planning maintenance and updating of SOX Partner with internal and external auditors
  
  


• Special assignments as indicated

What we offer you

"If you want to invest in yourself and build a career, this is a great place to work. If you don't want to put in the effort to learn the industry and become a student of the business (it takes real effort!), there are easier places to work."Cris H. - AVP Internal Sales, Training and Development

"Symetra is inclusive of all employees regardless of their personal differences."Darrell J. - Actuary III

"Symetra values learning. Symetra has so many resources - whether that is the Student of the Business courses, sponsorship of professional certifications, or just individual employees being so willing to teach and answer questions."Felicia D. - Financial Reporting Lead Senior Analyst

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements


• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%


• Paid time away including vacation and sick time, flex days and ten paid holidays


• Give back to your community and double your impact through our company matching


• Want more details? Check out ourSymetra Benefits Overviewopens a pdf file

Compensation

Hourly Salary Range: $23.92- $ 39.85 plus eligibility for annual bonus program

Who you are

• Four to five years of work experience in a fast paced and team environment


• Three to four years minimum experience in group life, disability and/or medical insurance


• High School diploma or equivalent experience required

We empowerinclusion.

At Symetra,we aspire to be the most inclusive insurance company in the countrywe're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.

We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our effortshere.

Creating a world where more people have access to financialfreedom.

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit:

https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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