Associate Banker: Digital Banking & Weekend Flexibility

East West Bank; Irvine (CA); On-site; USD 27,552 - 30,307; Full time

Job summary

East West Bank is seeking an Associate Banker in Irvine to help customers with daily financial needs and to connect them with Wealth Management, Mortgage, and Commercial teams for specialized needs.

You will educate clients on digital banking, cross-sell products, and maintain strong relationships with customers while delivering a high-touch experience. The role emphasizes accuracy, compliance, and adaptability in a fast-paced banking environment.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• 1 year of recent customer service and cash handling experience.
• 1 year teller/new account experience in a banking institution preferred.
• Proficiency with Word and Excel and ability to learn banking products quickly.

Responsibilities

• Demonstrate strong customer service; assist customers with deposits, withdrawals, transfers, and payments.
• Document large deposits and ensure accurate processing.
• Identify and escalate potential fraudulent activity to protect the bank.
• Ensure transactions comply with policies, procedures, and regulatory requirements.
• Maintain and grow relationships with existing customers; cultivate new ones.
• Cross-sell bank products such as depository, wealth management, and mortgage services.
• Educate clients on using digital banking platforms and self-service portals.
• Assist customers with online/mobile banking and related tech.
• Adapt to new processes and technology platforms quickly; perform other duties as assigned.

Skills

Customer service

Cash handling

Teller / new account experience

Product learning

Attention to detail

Time management

Weekend flexibility

Education

High School Diploma or GED

Bachelor's degree preferred

Tools

Microsoft Word

Excel

Job description

East West Bank is seeking an Associate Banker in Irvine to help customers with daily financial needs and to connect them with Wealth Management, Mortgage, and Commercial teams for specialized needs.

You will educate clients on digital banking, cross-sell products, and maintain strong relationships with customers while delivering a high-touch experience. The role emphasizes accuracy, compliance, and adaptability in a fast-paced banking environment.