Associate Banker: Build Trust & Tech Solutions

Next Frontier Capital; Incline Village (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Chase is a leading financial services firm focused on helping households and small businesses achieve their financial goals through a broad range of products and services. As an Associate Banker you will represent our brand with hospitality, greet clients, and deliver attentive, friendly service at the branch.

You will build trusted relationships by listening, asking questions, and sharing knowledge, assisting with day-to-day banking and guiding clients to self-service tools like Chase Mobile

Qualifications

• Ability to put clients first and exceed their expectations.
• Ability to build trusted relationships.
• Ability to engage clients with clear communication.
• Ability to resolve client issues with attention to detail.
• Ability to collaborate with the team to deliver seamless service.
• Ability to quickly learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to meet their needs.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions - partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Product knowledge

Cash handling

Education

High school diploma or GED

Job description

Chase is a leading financial services firm focused on helping households and small businesses achieve their financial goals through a broad range of products and services. As an Associate Banker you will represent our brand with hospitality, greet clients, and deliver attentive, friendly service at the branch.

You will build trusted relationships by listening, asking questions, and sharing knowledge, assisting with day-to-day banking and guiding clients to self-service tools like Chase Mobile