Associate Banker, 30 Hours, Longview, TX - Judson Branch

JP Morgan Chase; Longview (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

Chase is hiring to deliver welcoming, client-focused service in a branch setting. You will greet clients, open and service accounts, and educate customers on digital banking options such as the Chase Mobile App and online platforms.

Strong emphasis on building relationships and teamwork to meet client financial goals. You will engage with customers, handle daily transactions, and assist with branch operations while adhering to regulatory requirements and bank policies.

Qualifications

• Put clients first and exceed expectations with attentive, friendly service.
• Build trusted relationships through genuine care during client interactions.
• Engage clients by communicating clearly, understanding needs, and anticipating requests.
• Elevate client experience by collaborating with the branch team for seamless service.
• Learn products, services, and procedures quickly and accurately.

Responsibilities

• Create a welcoming lobby environment by greeting clients and managing waiting queue with a tablet.
• Provide account servicing, maintenance, and assist with opening new accounts while complying with policies and banking regulations.
• Educate clients on day-to-day banking using Chase Mobile App, Chase.com, and ATMs.
• Build meaningful relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations and cash devices, following bank policies and procedures.

Skills

Client service

Relationship building

Communication

Team collaboration

Problem resolution

Education

High school diploma or GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.