Associate Banker, 20 Hours, Houston, TX - Southbelt Branch

JP Morgan Chase; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Chase in Houston seeks a customer-focused team member to greet clients, manage lobby flow, and schedule meetings. You will support account servicing, open new accounts, and ensure policies and regulations are followed.

The role emphasizes using self-service options like the Chase Mobile App to assist clients with daily banking. You will build trusted client relationships, listen actively, and share product knowledge with teammates to meet financial goals.

Qualifications

• Client-first mindset and ability to exceed expectations.
• Ability to build trusted relationships with clients.
• Clear, polite and effective communication.
• Resolve client issues with attention to detail.
• Collaborate with team to deliver seamless service.
• Quickly and accurately learn products, services and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic, and scheduling meetings.
• Provide account servicing and maintenance, open new accounts, and follow policies.
• Assist clients with day-to-day transactions and use self-service options like Chase Mobile App.
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Handle branch operations and cash devices while adhering to bank policies.

Skills

Client service

Relationship building

Communication

Problem solving

Team collaboration

Learn quickly

Adaptability

Education

High school diploma GED

Job description

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.