Associate Banker, 30 Hours, Jennings, MO - Jennings Branch

Security Capital Research; Jennings (MO); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Chase is seeking a Branch Associate to greet clients, manage lobby flow, and schedule meetings in a friendly, compliant environment.

You will assist with opening accounts, everyday banking needs, and guide customers to Chase Mobile, Chase.com, and ATMs for self-service. This role emphasizes empathy, accuracy, and teamwork to build lasting client relationships.

Qualifikationen

• Put clients first and exceed expectations with attentive, friendly service.
• Build trusted relationships with genuine care during client interactions.
• Engage clients by communicating clearly and helping to anticipate needs.
• Resolve client issues quickly with attention to detail for a consistent experience.
• Elevate client experience by working with the team to deliver seamless service.
• Learn products, services, and procedures quickly and accurately.
• Client service experience or comparable experience.

Aufgaben

• Greet clients and manage lobby traffic using a tablet, check-in, and schedule/cancel meetings.
• Provide account servicing and maintenance, and open new accounts per policies.
• Educate clients on day-to-day banking and how to use Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge with the team.
• Perform branch operations, including cash devices while adhering to bank policies.

Kenntnisse

Client service

Relationship building

Communication

Problem solving

Teamwork

Learning quickly

Attention to detail

Tech literacy

Cash handling

Tech solutions education

Ausbildung

High school diploma or GED

Jobbeschreibung

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.