Associate Banker, 20 Hours, Lindale, TX - Lindale Branch

J.P. Morgan Chase & Co.; Lindale (TX); Presencial; USD 32.000 - 42.000; Tempo integral

Resumo da vaga

JP Morgan Chase in Texas seeks a friendly, client-focused teller to welcome customers, greet them as they enter the branch, and assist with day-to-day banking transactions using Chase Mobile App, Chase.com, and ATMs.

You will open new accounts, comply with policies, handle cash with accuracy, and work with the team to deliver a seamless, caring customer experience.

Qualificações

• Put clients first and exceed expectations with attentive, welcoming service.
• Build trusted relationships with care and genuine concern.
• Engage clients with clear, polite communication to understand needs.
• Resolve client issues quickly with meticulous attention to detail.
• Elevate the client experience through teamwork and seamless service.
• Learn products, services, and procedures quickly.
• Client service experience or comparable background.
• High school diploma or GED

Responsabilidades

• Create a welcoming lobby environment, greet clients, and schedule meetings using a tablet.
• Provide account servicing, maintenance, and open new accounts in compliance with policies.
• Educate clients on day-to-day transactions and self-service options (Chase Mobile App, Chase.com, ATMs).
• Build relationships by listening, asking questions, and sharing product knowledge with the team.
• Perform branch operations including cash devices while adhering to bank policies.

Conhecimentos

Client service

Relationship building

Communication

Team collaboration

Attention to detail

Learn quickly

Formação

High school diploma or GED

Descrição da vaga

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.