Associate Banker, 20 Hours, Benbrook, TX - Benbrook Branch

J.P. Morgan Chase & Co.; Fort Worth (TX); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Chase is seeking branch staff in Fort Worth to deliver welcoming service, help clients with everyday banking, and guide customers through digital tools. You will greet visitors, manage appointments, and support day-to-day transactions while upholding security and regulatory standards.

You will educate clients about Chase mobile and online banking, open accounts, and assist with servicing needs. Join a collaborative team focused on exceptional client experiences and tailored financial solutions.

Qualifications

• Experience in client service or equivalent roles.
• Strong communication and listening skills; greet and assist clients.
• Ability to follow policies and regulations.
• Willingness to learn banking products and procedures.
• Detail-oriented with accurate cash handling.

Responsabilités

• Create a welcoming environment by greeting clients as they enter the branch and managing lobby flow, leveraging a tablet to check clients into the waiting queue and schedule meetings.
• Exceed client expectations by servicing accounts, maintaining relationships, and opening new accounts while adhering to policies and regulatory requirements.
• Educate clients on day-to-day banking and self-service options using Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge, collaborating with team to reach financial goals.
• Perform branch operations, including cash devices and handling, while following bank policies.

Connaissances

Client service

Relationship building

Effective communication

Team collaboration

Learning banking products

Formation

High school diploma or GED

Description du poste

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

Job Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Required Qualifications, Capabilities, and Skills

• Ability to put clients first and exceed their expectations – delivering attentive and friendly service, creating a welcoming environment.
• Ability to build trusted relationships – demonstrating genuine care and concern during interactions with clients.
• Ability to engage clients – communicating clearly and politely to understand and help, anticipating client needs.
• Ability to quickly and effectively resolve client issues with attention to detail – providing a consistent client experience.
• Ability to elevate the client experience – working collaboratively as a team to deliver seamless service with care and sincerity.
• Ability to quickly and accurately learn products, services, and procedures.
• Client service experience or comparable experience.
• High school diploma or GED equivalent.

Preferred Qualifications, Capabilities, and Skills

• Strong desire and ability to influence, educate, and connect customers to technology solutions.
• Cash handling experience.