Associate Audience Services Manager

Greater Philadelphia Cultural Alliance; Pennsylvania; On-site; USD 29,000 - 40,000; Full time

Job summary

The Walnut Street Theatre seeks an Associate Audience Services Manager to support front-of-house operations at the Mainstage and Independence Studio. This role ensures a safe, welcoming attendee experience across 3 productions and special events, including gift shop management, scheduling databases, and volunteer usher coordination.

Requires BA or equivalent experience; six-day work week with nights and weekends.

Qualifications

• BA or equivalent experience required.
• Must be able to work six days a week including nights and weekends.

Responsibilities

• Provide front-of-house customer service for Mainstage and Independence Studio.
• Oversee gift shop operations and processes.
• Manage scheduling database and staffing plans.
• Coordinate and schedule volunteer ushers for productions and events.

Skills

Customer service

Gift shop management

Database scheduling

Volunteer coordination

People skills

Computer skills

Education

BA or equivalent experience

Job description

The Walnut Street Theatre seeks an Associate Audience Services Manager to support our front-of-house operations. The Associate Audience Services Manager is responsible for ensuring a safe and welcoming experience for attendees to the Mainstage and Independence Studio on 3 productions, and special events. Responsibilities include general customer service, gift shop management, scheduling database management, and coordinating volunteer ushers. Applicants must have excellent people skills, strong computer skills, be organized and able to multi-task in a fast-paced environment. This is a full-time, seasonal position starting now through May 30, 2027. This position requires a 6 day a week schedule, including nights and weekends.

The salary is $760/week plus excellent benefits.

BA or equivalent experience

Greater Philadelphia Cultural Alliance
The Philadelphia Building
1315 Walnut Street, Suite 1101
Philadelphia, PA 19107
email: [e-mail]