Site Coordinator

Ricoh USA, Inc.

Atlanta (GA)

On-site

USD 38,000 - 48,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, life, and disability

401K

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation time and paid holidays

Job summary

Ricoh USA, Inc. is seeking a Site Coordinator in Atlanta to oversee the daily operations of a single-person site. The role includes managing mailroom, copy and imaging services, and coordinating with vendors while maintaining customer relationships.

You will operate multi-function devices, coordinate conference rooms, and monitor service levels to meet SLAs. The position requires basic technical aptitude and strong organizational skills.

Qualifications

High School Diploma or GED is required.
1+ year of experience in a related field (B2B and/or technical environment).
1+ year of customer-facing experience.

Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.
Operate office equipment including PCs, copiers, MFDs, imaging equipment, and mailroom equipment.
Collaborate with contracted vendors, facility management, and building occupants.
Maintain daily communication with customers and provide operational data to leadership.
Ensure SLAs are met and assist in preparing monthly customer reports.

Skills

Customer service

Office equipment operation

Communication

Independent work

Education

High School Diploma or GED

Job description

Job Description

Site Coordinator

Position Profile

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to:

Copy Services

Courier Services

Managed Print Services

Hospitality Services

Imaging Services

Mail Services

Job Duties And Responsibilities

Manage the daily operations of a mailroom, copy center, or scanning facility.

Operate office equipment, including:
- Computers (PCs)
- Copiers
- Multifunction Devices (MFDs)
- Imaging Equipment
- Mailroom Equipment

May be responsible for:
- Courier Services
- Reception Services
- Switchboard Operations
- Shipping and Receiving
- Mail Processing and Delivery

Maintain daily communication and formal contact with customers.

Implement and manage Ricoh Service Excellence Programs.

Operate required equipment and software efficiently to meet service-level agreements (SLAs).

Achieve profitability goals by effectively managing company materials and supplies.

Maintain daily operational functions, including:
- Creating and completing work orders
- Contractor monitoring
- Facility inspections
- Reporting facility-related issues
- Providing operational support as needed

Collaborate with contracted vendors, facility management, and building occupants.

Manage office supply inventory and reorder supplies as needed.

Coordinate conference room scheduling and manage audiovisual (A/V) resources.

Maintain positive working relationships with internal departments through professional communication.

Collect and provide operational data to leadership and customers.

Assist in preparing monthly customer reports as requested by leadership.

Ensure financial responsibilities and operational requirements are met.

Perform other duties as assigned.

Qualifications (Education, Experience, And Certifications) Required

High School Diploma or GED.

1+ year of experience in a related field (B2B and/or technical environment).

1+ year of customer-facing experience.

Demonstrated knowledge and understanding of technology.

Knowledge, Skills, And Abilities

Tactical thinking and decision-making skills.

Ability to present information to small groups.

Moderate problem-solving skills.

Strong customer service orientation.

Basic technical aptitude.

Effective written and verbal communication skills.

Ability to prioritize tasks and work independently.

Strong organizational and time management skills.

Working Conditions, Mental and Physical Demands

Work is typically performed in an office environment with adequate lighting, ventilation, and normal temperature and noise levels.

Assignments are diverse and require the ability to interpret, comprehend, and apply complex information, data, and instructions.

Ability to prepare, communicate, and present a variety of information effectively.

Physical requirements may include:
- Walking
- Standing
- Bending
- Reaching
- Lifting and carrying objects up to 50 pounds

Moderate dexterity is required, including frequent use of:
- Keyboard
- Calculator
- Hand tools
- Eye-hand coordination

Disclaimer

The statements above are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, and working conditions associated with the role.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

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Choose from a broad selection of medical, dental, life, and disability insurance options.

Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.