Sales, Account Manager

Ricoh USA, Inc.; Cleveland (OH); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh USA, Inc. in Cleveland, OH is seeking an Account Manager to drive business development and cultivate customer relationships.

The role emphasizes strategic solution selling, understanding client environments, and presenting Ricoh’s digital transformation offerings to decision-makers. The ideal candidate has 3+ years in sales or business development, preferably in IT or managed services, and holds a bachelor’s degree or equivalent experience.

Qualifications

• Bachelor's degree or equivalent professional experience required.
• Minimum of 3 years of demonstrated business development or sales experience required.
• Experience in IT, technology, software, or managed services environment preferred.
• Knowledge of document management, workflow solutions, and related business processes preferred.
• Foundational understanding of profit and loss (P&L) components.
• Ability to research, analyze, and understand customer organizations to support strategic business conversations.
• Proven ability to manage multiple accounts while maintaining strong attention to detail.

Responsibilities

• Drive business development within assigned territory and accounts.
• Develop relationships with decision-makers and influencers to generate sales opportunities within new and existing accounts.
• Understand customer environment and identify challenges through research and discovery.
• Focus on how customers make purchasing decisions and align Ricoh solutions to business needs.
• Deliver compelling presentations and proposals in virtual and in-person settings.
• Position Ricoh's portfolio to address customer needs and drive long-term partnerships.

Skills

Relationship management

Consultative selling

Solution-based sales

Presentation skills

Education

Bachelor's degree or equivalent professional experience

Job description

Job Description

Sales, Account Manager

$65,000 - $75,000 per year

Commission Eligible

Position Profile

The Account Manager is responsible for solving critical business challenges and cultivating new and expanded customer relationships. This role focuses on understanding the customer's environment and aligning Ricoh solutions to support their mission-critical goals and objectives through strategic relationship building with decision-makers and key influencers.

Key Responsibilities

• Drive business development efforts within assigned territory and accounts.


• Develop relationships with decision-makers and influencers to generate sales opportunities within new and existing accounts, increasing Ricoh's market share.


• Understand the customer's business environment and identify both known and undiscovered challenges through research, discovery, and consultative questioning.


• Focus on how customers make purchasing decisions rather than solely on what they purchase, ensuring solutions are aligned with business needs.


• Leverage strong communication and consultative selling skills to effectively engage customers.


• Differentiate Ricoh's value by demonstrating how its solutions accelerate digital transformation and address customer business objectives.


• Articulate the financial and operational impact of purchasing decisions.


• Prepare and deliver compelling presentations and proposals in both virtual and in-person settings.


• Position Ricoh's portfolio of products and services to address customer needs and drive long‑term partnerships.

Qualifications Education & Experience

• Bachelor's degree or equivalent professional experience required.


• Minimum of 3 years of demonstrated business development or sales experience required.


• Experience in an IT, technology, software, or managed services environment preferred.


• Knowledge of document management, workflow solutions, and related business processes preferred.


• Foundational understanding of profit and loss (P&L) components.


• Ability to research, analyze, and understand customer organizations to support strategic business conversations.


• Proven ability to manage multiple accounts while maintaining strong attention to detail.

Knowledge, Skills & Abilities

• Demonstrated success in building influence through collaboration and relationship management.


• Strong understanding of solution‑based sales and solution design processes.


• Ability to bring thought leadership and strategic insights to customer engagements.


• Excellent verbal, written, and presentation skills.


• Proven ability to develop and maintain professional relationships with key stakeholders.


• Maintains current knowledge of Ricoh products, services, and industry trends.


• Ability to assess customer environments and create strategies to expand Ricoh's core services across the enterprise.


• Strong learning agility and adaptability.


• Skilled at navigating customer buying processes and developing sponsors and advocates within client organizations.

Working Conditions

• Primarily office‑based work environment with standard lighting, ventilation, temperature, and noise levels.


• Work involves interpreting, analyzing, and applying complex information, data, and instructions while communicating effectively with various stakeholders.


• The position is primarily sedentary but may require occasional walking, standing, bending, reaching, and lifting or carrying items weighing up to 10 pounds.


• Requires regular use of computers, keyboards, and other standard office equipment.


• Approximately 20% travel required, including occasional overnight travel.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.


• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.


• Augment your education with team member tuition assistance programs.


• Enjoy paid vacation time and paid holidays annually


• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

• Job Identification : 8671


• Job Category : Office Solutions


• Posting Date : 2026-10-23T18:05:22+00:00


• Degree Level : High School Graduate


• Job Schedule : Full time


• Locations : Cleveland, OH, United States


• Salary Range : $65,000 - $70,000


• Driving requirements : Personal Vehicle


• Sign‑on Bonus : No