Associate Admissions Support Specialist

Herzing University; Milwaukee (WI); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement plan

Job summary

Herzing University in Milwaukee is seeking an Associate Admissions Support Specialist to be the first point of contact for prospective students online. You will respond to inquiries, link students to the right campus, and document activities to create a remarkable experience for both internal and external customers.

The role requires a high school diploma (associate degree preferred) and strong communication skills.

Qualifications

• High School Diploma required; Associate Degree preferred.
• Experience in admissions, recruiting, sales or telemarketing a plus.
• Strong interpersonal and communication skills.
• Proficient in computers and Microsoft Office; database entry experience.
• Ability to work evenings, days, and weekends.

Responsibilities

• Conducts initial, introductory calls with prospective online students to progress applications.
• Makes outbound calls and callbacks to prospective students interested in the Online channel.
• Responds to inquiries via phone, collects information and transfers to respective campus.
• Records activities related to prospective students in the system database.
• Contacts prospective students on behalf of campus admissions advisor.
• Set up campus appointments with students for campus information and tours.
• Assists with testing of marketing projects as they become available.
• Provides exceptional customer service for new leads and existing inquiries.
• Takes responsibility for self-improvement by ongoing training to maintain high service levels.
• Achieves individual performance goals tied to call center objectives.

Skills

Interpersonal skills

Communication

Customer service

Teamwork

Education

High School Diploma

Associate Degree preferred

Tools

Microsoft Office

Database entry

Job description

Current staff, faculty/adjunct at Herzing University: log into UKG and navigate to Menu > Myself > My Company > View Opportunities to apply using the internal application process.

Overview:
Training will take place Monday - Friday 8:30AM - 5PM to begin. After training, a set schedule will be determined, Monday - Friday during the hours of 8AM and 7PM. This role requires availability for occasional Saturday hours from 9:00AM-1:00PM

The Associate Admissions Support Specialist is one of the initial points of contact for individuals interested in learning more about Herzing University's programs. The Associate Admissions Support Specialist is responsible for responding to prospective students' inquiries, linking the prospective student to the right campus, and documenting activities while creating a remarkable experience for both internal/external customers.

REQUIREMENTS:

• High School Diploma required. Associate Degree preferred.
• Previous experience in admissions, recruiting, sales or telemarketing a plus.
• Possess strong interpersonal skills such as the ability to build cooperative relationships with a diverse student base.
• Excellent written and verbal communication skills.
• Working knowledge of computers, database entry and/or Microsoft Office.
• Must be available to work evening, day and weekend hours where required.

Responsibilities:

• Conducts initial, introductory call with prospective online students to further application.
• Makes outbound calls and callbacks to prospective students interested in our Online channel and leave messages for prospective students.
• Responds to prospective student inquiries via phone, collect information and transfer to respective campus.
• Records activities related to prospective student in system database.
• Contacts prospective students on behalf of campus admissions advisor.
• Set up campus appointments with students for campus information and tours.
• Assists with testing of marketing projects as they become available.
• Provides exceptional customer service for new leads and existing customers with inbound inquiries.
• Takes responsibility for self-improvement by continuous and constant training in order to provide the highest level of service possible.
• Achieves individual performance goals as it relates to call center objectives.

Compensation is determined based on the qualifications, experience, and circumstances of each hire. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan. The hourly range for this role is $15.98 to $18.81.
Click Here or use the following link to learn more about careers at Herzing University: https://tinyurl.com/HerzingU

At Herzing University, we realize that the way we treat our employees is the way our employees will approach our students. That's why you'll find employment at Herzing is career-focused, convenient, and caring-just like getting an education here. We know you have a life beyond our doors-that's why flexible work arrangements and a hoteling system at our downtown headquarters make working here more convenient.

The Avenue Milwaukee space offers an arcade-like first floor with plenty of opportunities to have fun or relax including a food hall that's open Monday through Friday. There's also pickleball, bike storage, a fitness center, and a dog wash station. Find out more on the offerings here: https://3rdstmarkethall.com/

Physical Requirements:

• Must be able to remain in a stationary position 85% of the time.
• Must be able to occasionally move around the work location.
• Constantly operates office and/or teach equipment which may include computers, copiers, fax machines, audio/visuals.
• Frequently uses voice and hearing to communicate with students, staff or colleagues face-to-face or over the telephone.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/about/diversity

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.