Campus Experience Coordinator

Herzing Brand; Alabama; On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement savings plan with company 0

Job summary

Herzing University is seeking a Campus Experience Coordinator for our Madison, WI campus to provide frontline student support and act as an advocate for student needs. This onsite role supports multiple departments to promote student success and operational efficiency.

The incumbent will handle front desk duties, coordinate events, manage schedules, assist with onboarding, and ensure accurate data entry in Herzing Hub and related systems. Strong MS Office and CRM/LMS skills are essential.

Qualifications

• Associate degree or three years experience; bachelors degree preferred.
• 13 yearsa0experience in administrative or operations support.
• Proficiency in Microsoft Office: Outlook, Word, Excel, PowerPoint.
• Proficient in keyboarding, document editing, data management and current internet technology.
• Experience with student information software, CRM, LMS and campus data; Campus Nexus/Anthology and Salesforce preferred.

Responsibilities

• In absence of senior or team lead, may provide guidance or supervision to student workers.
• Support administrative campus activities in recruiting, hiring, onboarding, and training.
• Serve as a next level resource to answer questions and resolve issues; escalate when needed.
• Trained on Herzing Hub to look-up and enter basic information.
• Proactively respond to basic issues and document student interactions.
• Work with departments to outreach to prospective and current students and enter interactions in Herzing Hub as directed.
• Assist senior staff or managers in handling vendors, contracts and custodial services.
• Coordinate and plan on-campus events as directed.
• Ensure front desk cleanliness and appearance of spaces.
• Open/close front reception; manage campus when security role is not employed.
• Schedule meetings and maintain shared calendars; reserve classrooms and conference rooms.

Skills

MS Office

Administrative experience

Data management

CRM familiarity

LMS knowledge

Typing

Education

Associate degree

Bachelors degree preferred

Tools

Campus Nexus/Anthology

Salesforce

Job description

Current staff, faculty/adjunct at Herzing University: log into UKG and navigate to Menu > myself >My Company > View Opportunities to apply using the internal application process.

The campus experience coordinator plays an important role with students ensuring they receive consistent support and connection to resources, faculty and staff. This role serves as the initial point of contact for student inquiries, needs, and serves as an advocate to elevate concerns when needed. Additionally, the campus experience coordinator supports university departments in their responsibilities to ensure student success. This is an onsite position for the Madison, WI Campus.

The anticipated schedule for this role is 7:30am-4:00pm, Monday through Friday.

Requirements:

• Associate degree or three years equivalent experience, bachelor’s degree preferred.
• One to three years’ experience with administrative or operations support.
• Proficiencyin Microsoft Office primarily Outlook, Word, Excel, and PowerPoint.
• Proficientinkeyboarding,document editing, datamanagementand up to date internet technology.
• Experiencewith software systems and platforms for student information, customer relationship management (CRM), learningmanagementand campus data.ProficiencyinCampusNexus/Anthology andSalesForcepreferred.

Compensation is determined based on the qualifications, experience, and circumstances of each hire. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly range for this role is $20.39 to $23.99.

Responsibilities:

• Inabsenceof senior or teamlead,mayprovide guidance,supportand/or supervision to studentworker.
• Supports administrative campus activities in areas such as recruiting, hiring, onboarding, and training.
• Serves as a next level resource to answer questions and resolve issues; escalates tonextlevel when needed.
• Trained on Herzing Hub tolook-upand enter basic information.
• Proactively responds to basic issuesand,document student interactions appropriately.
• Works with departments to conduct outreach to prospective and current studentsandenter interactions inHerzing Hubas directed.
• Assistssenior,teamlead, or senior managerinhandlingvendors,contractsand custodial services.
• With direction , may conduct coordination and planning for on-campus events.
• Ensures cleanliness and appearance of the front desk, learning commons, testingareaand general spaces.
• Serves as a resource to answer questions and resolve issues; escalates tonextlevel when needed.
• Opens and closes front reception, andwhen security role is not employed, opens and closes campus.
• Schedules meetings andmaintainsshared calendars; reserves and manages reservationsofclassrooms, conference rooms, testing rooms, and other resources.
• Responsible for filing, record maintenance, data entry, tracking, and running basic reports.
• Administers assessments for academics and admissions.
• Operates office machines including but not limited to computer, print/copy/scan machine, ID printer.
• Organizes and assembles campus material such as orientation folders.
• Sort/distributes mail,prepares outgoingmailand shipment of packages.
• Monitors inventory and orders supplies (office materials, shipping, postage, refreshments, scrubs, etc.).
• Processespurchaseorders and invoices.
• Assistswith student orientation and student onboarding activities.

PHYSICALREQUIREMENTS:

• Required to be on campus full-time five days per week once campus setup is complete.
• Must be able to remain in a stationary position most of the time.
• Mustbe able toregularlymove around the work location.
• Consistentlyoperates office equipment which includes computers, copiers, and other audio/visual devices.
• Frequently uses voice and hearing to communicate through audio devices and face-to-face.
• Visually or otherwiseidentify,observeand assess.
• Occasionally move, carry, or lift10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect.It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university’s practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix .

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.