Campus Experience Coordinator

Herzing University; Madison (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Tuition waiver

Tuition reimbursement

Health insurance

Paid time off

Retirement plan with company match

Job summary

Herzing University in Madison, WI seeks a Campus Experience Coordinator to be the first point of contact for students and to connect them with resources, staff, and faculty. This onsite role supports campus operations and ensures student success.

The position runs 7:30am–4:00pm, Monday–Friday. Requires 1–3 years of admin experience and proficiency in MS Office; CampusNexus/Anthology and Salesforce preferred.

Qualifications

• Associate degree or three years of equivalent experience; Bachelor's degree preferred.
• 1–3 years' experience with administrative or operations support.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Proficient in keyboarding, document editing, data management, and up-to-date internet tech.
• Experience with student information, CRM, LMS; CampusNexus/Anthology and Salesforce preferred.

Responsibilities

• Greeting and assisting students; serve as first point of contact and advocate when needed.
• Support campus operations, recruitment, onboarding, and training activities.
• Answer questions, resolve issues, and document interactions in Herzing Hub.
• Open/close front desk, manage calendars and room reservations.
• Process orders, invoices, and monitor supplies; assist with campus events.

Skills

Microsoft Office

Outlook

Word

Excel

PowerPoint

CRM

CampusNexus/Anthology

Salesforce

Education

Associate degree

Bachelor's degree preferred

Tools

CampusNexus/Anthology

Salesforce

Job description

Current staff, faculty/adjunct at Herzing University: log into UKG and navigate to Menu > My Self > My Company > View Opportunities to apply using the internal application process.

The campus experience coordinator plays an important role with students ensuring they receive consistent support and connection to resources, faculty and staff. This role serves as the initial point of contact for student inquiries, needs, and serves as an advocate to elevate concerns when needed. Additionally, the campus experience coordinator supports university departments in their responsibilities to ensure student success. This is an onsite position for the Madison, WI Campus.

The anticipated schedule for this role is 7:30am-4:00pm, Monday through Friday.

Requirements:

• Associate degree or three years equivalent experience, bachelor's degree preferred.
• One to three years' experience with administrative or operations support.
• Proficiency in Microsoft Office primarily Outlook, Word, Excel, and PowerPoint.
• Proficient in keyboarding, document editing, data management and up to date internet technology.
• Experience with software systems and platforms for student information, customer relationship management (CRM), learning management and campus data. Proficiency in CampusNexus/Anthology and SalesForce preferred.

Compensation

Compensation is determined based on the qualifications, experience, and circumstances of each hire. We offer a comprehensive benefits package, including a tuition waiver and reimbursement program, health insurance, paid time off, and a retirement savings plan with company match. The hourly range for this role is $20.39 to $23.99.

Responsibilities:

• In absence of senior or team lead, may provide guidance, support and/or supervision to student worker.
• Supports administrative campus activities in areas such as recruiting, hiring, onboarding, and training.
• Serves as a next level resource to answer questions and resolve issues; escalates to next level when needed.
• Trained on Herzing Hub to look-up and enter basic information.
• Proactively responds to basic issues and, document student interactions appropriately.
• Works with departments to conduct outreach to prospective and current students and enter interactions in Herzing Hub as directed.
• Assists senior, team lead, or senior manager in handling vendors, contracts and custodial services.
• With direction, may conduct coordination and planning for on-campus events.
• Ensures cleanliness and appearance of the front desk, learning commons, testing area and general spaces.
• Serves as a resource to answer questions and resolve issues; escalates to next level when needed.
• Opens and closes front reception, and when security role is not employed, opens and closes campus.
• Schedules meetings and maintains shared calendars; reserves and manages reservations of classrooms, conference rooms, testing rooms, and other resources.
• Responsible for filing, record maintenance, data entry, tracking, and running basic reports.
• Administers assessments for academics and admissions.
• Operates office machines including but not limited to computer, print/copy/scan machine, ID printer.
• Organizes and assembles campus material such as orientation folders.
• Sort/distributes mail, prepares outgoing mail and shipment of packages.
• Monitors inventory and orders supplies (office materials, shipping, postage, refreshments, scrubs, etc.).
• Processes purchase orders and invoices.
• Assists with student orientation and student onboarding activities.

PHYSICAL REQUIREMENTS:

• Required to be on campus full-time five days per week once campus setup is complete.
• Must be able to remain in a stationary position most of the time.
• Must be able to regularly move around the work location.
• Consistently operates office equipment which includes computers, copiers, and other audio/visual devices.
• Frequently uses voice and hearing to communicate through audio devices and face-to-face.
• Visually or otherwise identify, observe and assess.
• Occasionally move, carry, or lift 10 pounds.

Applicants must be authorized to work for any employer in the U.S. We do not sponsor or take over sponsorship of an employment Visa at this time.

Herzing University is committed to providing a diverse environment and is dedicated to fostering a culture and atmosphere of mutual respect. It provides an inclusive and collegial community where individuals are valued, heard and empowered to contribute to the effectiveness of the institution.

It is the university's practice to recruit and hire without discrimination because of skin color, gender, religion, LGBTQi2+ status, disability status, age, country of birth, veteran status, or any other status protected by law. https://www.herzing.edu/nondiscrimination-policy

Herzing University prohibits sex-based discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at https://www.herzing.edu/title-ix.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.