Associate Administrator, Business Systems

Referral Job Portal; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Universal Orlando is seeking a Server Administrator to support enterprise applications and the underlying server infrastructure. The role covers server administration, OS maintenance, patching, monitoring, and incident resolution to keep critical services secure, reliable, and available.

You will collaborate with application owners, software engineering, infrastructure teams, and vendors to continuously improve operations and support lifecycle management while adhering to cybersecurity standards

Qualifications

• Bachelor’s degree required in IT or related field.
• 2+ years supporting enterprise apps and Windows/Linux servers.
• Experience with patching, troubleshooting and incident management.
• Familiarity with ticketing systems like Jira.

Responsibilities

• Administer Windows and Linux servers supporting enterprise applications.
• Perform OS updates, security patches and routine server maintenance.
• Monitor system health, availability, performance, and capacity.
• Troubleshoot server, OS and infra issues impacting application availability.
• Provide Tier 2 and Tier 3 operational support and escalate when needed.
• Develop and maintain runbooks, documentation and support procedures.
• Support deployments, DR and change/release management.
• Ensure cyber security, governance and standards compliance.

Skills

Server administration

System monitoring

Troubleshooting

Incident management

Education

Bachelor's degree in IT/CS/MIS or related field

Tools

Windows Server

Linux

Jira

Job description

JOB SUMMARY:

Supports the administration, maintenance, monitoring, and operational support of enterprise applications and the underlying server infrastructure that enables business-critical services. Responsible for server administration, operating system maintenance, patch management, system monitoring, application troubleshooting, and operational support activities. Partners with application owners, software engineering teams, infrastructure teams, vendors, and business stakeholders to ensure enterprise applications remain secure, reliable, and available while assisting with application administration, incident resolution, and continuous improvement initiatives.

MAJOR RESPONSIBILITIES:

• Administer Windows and Linux servers supporting enterprise applications and operational technologies.
• Perform operating system updates, security patches and routine server maintenance activities.
• Monitor system health, availability, performance, and capacity across hosted environments.
• Troubleshoot server, operating system and infrastructure-related issues impacting applications availability.
• Maintain system documentation, maintenance schedules and operational procedures.
• Provide Tier 2 and Tier 3 operational support for enterprise applications and business systems, escalating to the Manager when needed.
• Investigate, troubleshoot and resolve application incidents, system errors, and performance issues using established support procedures.
• Assist with issue resolution by gathering information and coordinating with software engineering, infrastructure, vendor, and business teams as needed.
• Support application upgrades, configuration changes, deployments and production releases.
• Support application monitoring, backup validation, disaster recovery and operational readiness activities.
• Assist with application lifecycle management, change management and release validation.
• Ensure operational compliance with cybersecurity, governance and technology standards.
• Develop and maintain technical documentation, support procedures, knowledge articles, and operational runbooks.
• Identify opportunities to automate routine operational tasks and improve support processes.
• Participate in technology projects, system implementations and continuous improvement initiatives.
• Assist in evaluating new technologies, tools and operational best practices.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college or university in Information Technology, Computer Science, Management information Systems, or a related field is required.

EXPERIENCE:

• 2+ years of experience supporting enterprise applications, Windows/Linux servers, or related infrastructure technologies; or equivalent combination of education and experience.
• Experience administering enterprise systems, performing server maintenance, patching, troubleshooting, and application support.
• Experience supporting business applications, enterprise software, or SaaS platforms.
• Familiarity with ticketing systems (such as AutoNow, Jira, or similar)
• Basic understanding of application troubleshooting, user access administration, and incident management processes
• Experience documenting issues, resolutions and support procedures
• Exposure to software testing, application upgrades or system implementations is preferred

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE

Advertised: Aug 10 2026 Eastern Daylight Time