Specialist, Business Transformation

Universal Studios; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation package

Job summary

Universal Orlando Resort is seeking a Business Transformation Specialist to drive strategic initiatives, design future-state processes, and lead cross-functional change across the organization. You will partner with business leaders to identify opportunities, build business cases, and manage adoption of new operating models.

The role focuses on process optimization, data-driven decision making, and stakeholder engagement to ensure transformation success and alignment with corporate objectives.

Qualifications

• Bachelor’s degree in MIS, Business or IT is required.
• 2+ years in application/IT support or related role; or combination of education and experience.
• Experience troubleshooting software apps, system integrations or enterprise platforms.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Experience with logs, error analysis, and debugging; exposure to incident management.

Responsibilities

• Support transformation vision, goals, and success metrics.
• Align initiatives with business objectives; translate between technical and non-technical teams.
• Identify opportunities for operational improvement or innovation.
• Build ROI models and business cases for transformation projects.
• Develop roadmaps and phased implementation plans.
• Lead cross-functional teams and manage workshops and decisions.
• Develop change-management strategies and drive adoption of new processes.
• Create dashboards and reporting frameworks to monitor progress.

Skills

Strong communication

Decision making under pressure

Conflict resolution

Technical problem solving

Cross-functional collaboration

Education

Bachelor’s degree MIS/Business/IT

Tools

ServiceNow

Jira

PowerBI

Snipe-IT

Lansweeper

Bomgar

Intune

Power Automate

Click-Up

Job description

JOB SUMMARY:

A Business Transformation Specialist is responsible for assistance in driving strategic initiatives that improve organizational performance, efficiency, and scalability. This role partners with business leaders to identify opportunities for transformation, help design future-state processes, and lead cross-functional efforts to implement change. The specialist combines strategic planning, process optimization, and data-driven decision-making to align operations with business goals. They also play a key role in managing stakeholder engagement and ensuring successful adoption of new ways of working across the organization.

MAJOR RESPONSIBILITIES:

• Support transformation vision, goals, and success metrics
• Align initiatives with business objectives and executive priorities, serve as a translator between technical and non-technical teams to drive alignment.
• Identify opportunities for operational improvement or innovation
• Build business cases and ROI models for transformation efforts proposed by leadership
• Develop roadmaps and phased implementation plans
• Partner with executives, department leaders, and cross-functional teams
• Facilitate workshops, alignment sessions, and decision-making meetings
• Manage resistance and drive organizational buy-in
• Assist with the development and execution of change management strategies
• Communicate progress, risks, and outcomes to stakeholders
• Analyze current-state business processes and workflows
• Identify inefficiencies, bottlenecks, and redundancies
• Design future-state processes and operating models
• Lead process reengineering or continuous improvement initiatives
• Document standard operating procedures and best practices
• Oversee implementation of transformation initiatives
• Coordinate cross-functional project teams and timelines
• Track milestones, deliverables, and dependencies
• Manage risks, issues, and escalation paths
• Ensure initiatives stay on schedule and within scope
• Define KPIs and success metrics for transformation efforts
• Analyze operational and financial data to measure impact
• Build dashboards and reporting frameworks
• Monitor performance against targets and adjust strategies
• Provide insights to support decision-making
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

EDUCATION:

• Bachelor’s degree from a four-year college or university in MIS, Business or IT is required.

EXPERIENCE:

• 2+ years of experience in application support, IT support, or a related technical role; or combination of education and experience.
• Experience troubleshooting software applications, system integrations, or enterprise platforms
• Familiarity with ticketing systems (such as ServiceNow, Jira, or similar)
• Experience working with logs, error analysis, and basic debugging techniques
• Exposure to incident management and root cause analysis processes

ADDITIONAL INFORMATION:

• Strong communication abilities, a desire to build consensus, and comfort relaying technical and security principles and decisions to a wide range of audiences and stakeholders.
• Ability to make quality decisions in high-pressure environments, maintaining focus on details, and appropriately prioritizing and triaging tasks according to business needs
• Effective conflict resolution and technical problem-solving skills
• Basic technical knowledge related to:
  • Infrastructure & network design, support, and troubleshooting
  • Windows and Linux systems administration
  • Asset management tools (such as ServiceNow, Snipe-IT, and Lansweeper)
  • Remote administration tools (such as Bomgar and Intune)
  • Task/project management and report tools (such as PowerBI and Click-Up)
  • Automation tools and platforms (such as scripts and Power Automate)
• Experience with technical audits and compliance frameworks for policies and standards (especially cyber and privacy)
• Experience with development and maintenance of technical documentation
• Familiarity with large corporate enterprise systems, integrations, and workflows
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

• Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE