Associate Account Manager, Enterprise

Grubhub; Chicago (IL); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision plan

Paid time off

Paid parental leave

Discounted meals

Job summary

Wonder, in the Chicago area, is hiring an Account Manager to serve as the day-to-day contact for franchise partners, upsell opportunities, and maintain accurate Salesforce pipelines. You’ll collaborate with the Account Manager to prepare Quarterly Business Reviews and participate in weekly client calls.

You will drive regional marketing campaigns, increase revenue across the book of business, manage restaurant trainings, monitor market closures, and route escalations to the right internal teams.

Qualifications

• Bachelor’s Degree preferred or highschool diploma/GED.
• Must be in the Chicago area.
• 1-2 Years in Account Management, Sales, or experience with large clients.
• Strong computer skills (MS Office, Google products) with ability to learn new software; Salesforce.com or similar and JIRA a plus.
• Dynamic, positive, solution-focused attitude with strong communication skills.

Responsibilities

• Serve as day-to-day point of contact for Franchisees and Franchise groups.
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features.
• Maintain accurate account information and pipeline in Salesforce.
• Collaborate with the Account Manager for QBRs and strategic client meetings.
• Participate in weekly client calls with the Account Manager.
• Execute regional marketing campaigns for Franchise Partners.
• Increase revenue and reduce cancellations/attritions.
• Manage external restaurant trainings and operational efficiencies.
• Monitor market closures and events affecting franchise operations.
• Route escalations to correct internal departments and set proper expectations.

Skills

Account Management

Sales

CRM

Salesforce

JIRA

Education

Bachelor’s degree preferred

High school diploma/GED

Tools

MS Office

Google Workspace

Salesforce.com

JIRA

Job description

Responsibilities

• Serve as day to day point of contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Have ownership on accurate account information and pipeline in Salesforce
• Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: special events, holidays, natural disaster notifications
• Follow-up on inbound requests from clients or the Grubhub Care Team
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

The Impact You Will Make

• Serve as day to day point of contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Have ownership on accurate account information and pipeline in Salesforce
• Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: special events, holidays, natural disaster notifications
• Follow-up on inbound requests from clients or the Grubhub Care Team
• Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

What You Bring To The Table

• Bachelor’s Degree preferred or highschool diploma/GED
• Must be in the Chicago area
• 1-2 Years in Account Management, Sales, or experience working with large clients
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus
• Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions
• Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills
• Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences
• Expertise in problem-solving skills - identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time
• Confident making outbound dials on the phone
• Passion for working in a fast-paced, evolving environment
• Experience working with or selling to restaurant owners a plus

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome-and encouraged to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

Illinois: $44,800- $56,000 ( $56,000- $70,000 OTE)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

The benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens - evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.