Associate Account Manager, Enterprise

Wonder; United States; Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Meal discounts

Job summary

Wonder’s Franchise Growth team is hiring an Account Manager who will be the day-to-day contact for Franchisees, upsell partners, and drive revenue through strategic initiatives. You’ll manage Salesforce pipelines, support quarterly business reviews, and lead regional marketing campaigns while collaborating with the Account Manager on client strategy.

The ideal candidate has 1–2 years in account management or sales, strong communication skills, and comfort with fast-paced environments.

Qualifications

• 1–2 years in account management, sales or experience with large clients
• Strong computer skills (MS Office, Google products) and ability to learn new software
• Experience with Salesforce.com or similar and JIRA a plus
• Dynamic, positive attitude with desire to find mutually beneficial solutions
• Strong verbal and written communication skills to clients/internal audiences
• Problem-solving: identify root causes, customer needs and provide quick solutions
• Outreach and outbound dialing experience a plus
• Ability to thrive in a fast-paced evolving environment
• Experience selling to restaurant owners is a plus

Responsibilities

• Serve as day-to-day contact for Franchisees and Franchise groups
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features
• Own accurate account information and pipeline in Salesforce
• Collaborate on Quarterly Business Reviews and strategic client meetings
• Participate in weekly client calls with the Account Manager
• Execute individual and regional marketing campaigns for Franchise Partners
• Increase revenue across book of business and reduce cancellations/attritions
• Manage external restaurant trainings and operational efficiencies
• Monitor market closures: events, holidays, disasters
• Follow-up on inbound requests and route escalations to correct departments
• Ensure proper expectations with Franchise Partners

Skills

Account Management

Sales experience

CRM experience

Salesforce

JIRA

Communication skills

Problem solving

Phone outreach

Education

Bachelor’s Degree preferred

High school diploma or GED

Tools

Salesforce.com

JIRA

MS Office

Google products

Job description

The Impact You Will Make

Serve as day to day point of contact for Franchisees and Franchise groups Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features Have ownership on accurate account information and pipeline in Salesforce Collaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetings Participate in weekly client calls with the Account Manager Execute individual and regional marketing campaigns for Franchise Partners Increase revenue across book of business and reduce cancellations/attritions Manage external restaurant trainings and operational efficiencies Monitor market closures: special events, holidays, natural disaster notifications Follow-up on inbound requests from clients or the Grubhub Care Team Route all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise Partners

What You Bring to the Table

Bachelor’s Degree preferred or highschool diploma/GED Must be in the Chicago area 1-2 Years in Account Management, Sales, or experience working with large clients Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plus Dynamic personality who possesses a positive attitude and desire to find mutually beneficial solutions Coach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skills Strong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiences Expertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-time Confident making outbound dials on the phone Passion for working in a fast-paced, evolving environment Experience working with or selling to restaurant owners a plus Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You’re welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

Compensation

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. Illinois: $44,800- $56,000 ( $56,000- $70,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate’s skills, education, training, credentials, and experience.

Benefits

• The benefits applicable to this role include a competitive compensation package with equity and a 401(k).
• We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.
• Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government’s E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

Wonder is the mealtime platform built to feed every craving without compromise. With options including dine-in, delivery, pickup, and meal kits, Wonder makes every mealtime effortless. Through the Wonder app, customers can combine hundreds of dishes from exclusive, chef-developed concepts in a single order so everyone gets exactly what they’re craving. Wonder’s portfolio of brands includes meal-kit pioneer Blue Apron, leading online food marketplaces Grubhub and Seamless, and Emmy-winning media company Tastemade. Together, we’re united by a single mission: to make great food more accessible. There has never been a more exciting time to join our world-class team. We’ve brought together people who are changing the way the world eats — with grit, optimism, care, and a little bit of salt, and pepper. And we’re just getting started.