Associate Client Success Manager

Grubhub; Chicago (IL); Hybrid; USD 54,000 - 68,000; Full time

Benefits offered by this job

Equity

401(k)

Medical/Dental/Vision

Paid time off

Parental leave

Meal discounts

Job summary

Grubhub is seeking a Client Success Associate to own post-sales relationships for campus dining programs in the Chicago/Illinois area, launching campus orders with Grubhub mobile ordering, kiosks, and other services. You will manage campus deployments and drive growth through strategic planning and partnerships.

The role requires 2-3 years in account management, strong organizational skills, data-driven decision making, and excellent communication. Hybrid work with travel up to 25% is expected.

Qualifications

• Bachelor’s Degree preferred or high school diploma/GED.
• 2-3 years experience in account management.
• Highly organized across multiple projects and able to hold customers accountable to deadlines.
• Track record of building strong cross-functional relationships.
• Strong interpersonal communication skills, both verbal and written.
• Highly data-focused, with strong proficiency in Excel.

Responsibilities

• Own the entire post-sales relationship with Grubhub Campus signed accounts.
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
• Project manage the operational set-up and deployment of each campus launch.
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership.
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues.
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support.
• Closely monitor, measure, and report on key performance metrics in each market.
• Use data to determine priorities for campus specific initiatives.
• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus.

Skills

Account management

Data analysis

Excel

Communication

Education

Bachelor's degree

High school diploma/GED

Job description

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City and Chicago, and help us give our diners the exceptional value they deserve.

About The Opportunity

The Client Success Associate is responsible for all aspects of the post-sales relationships and achieving goals with our campuses. We’re looking for people who love growing businesses by solving complex operational and business problems. You'll head up the charge in launching Grubhub Campus ordering with Higher Education dining programs, driving engagement with students, and managing senior relationships with university and food service operators.

The Impact You Will Make

• Own the entire post-sales relationship with Grubhub Campus signed accounts
• Launch newly signed campuses with Grubhub mobile ordering, Grubhub Kiosks, Robot Delivery and other ancillary services.
• Project manage the operational set-up and deployment of each campus launch
• Manage the growth and success of each campus, through planning and implementation of market strategies and maintenance of client partnership
• Provide exceptional client service, proactively problem solve to identify and resolve any account issues
• Manage cross-functional execution of product implementation with Product, Engineering, Operations, Marketing, and Support
• Closely monitor, measure, and report on key performance metrics in each market
• Use data to determine priorities for campus specific initiatives
• Pursue up-sell opportunities for new business by showing the value of Grubhub’s program on campus

What You Bring To The Table

• Bachelor’s Degree preferred or high school diploma/GED
• 2-3 years experience in account management
• Highly organized across multiple projects and able to hold customers accountable to deadlines
• Track record of building strong cross-functional relationships
• Strong interpersonal communication skills, both verbal and written
• Highly data-focused, with strong proficiency in Excel
• Marketing and/or Communications experience is a plus
• Resourceful, creative, and able to find innovative ways to achieve results
• Exceptionally detail-oriented and can multi-task
• Comfortable with ambiguity and change and thrives in a fast-paced environment (previous start-up experience a plus)
• Willingness to travel up to 25%

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer commission with a base salary range as outlined below.

Illinois: $54,400 - $68,000 ($64,000 - $80,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

Benefits

• competitive compensation package with equity and a 401(k)
• choice of medical, dental, and vision plans
• company paid short and long term disability coverage
• paid time off including flexible time off for exempt employees
• paid vacation for non-exempt employees
• paid sick leave in compliance with applicable law
• paid parental leave
• discounted meals and exclusive perks across the Wonder family of brands

Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.

A Final Note

At Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.