Associate Account Manager, Enterprise

Grubhub Holdings Inc.; Chicago (IL); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Equity

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Parental leave

Discounted meals

Job summary

Grubhub Holdings Inc. is seeking an Account Manager to serve as the day-to-day liaison for Franchisees and Franchise groups in the Chicago area.

The role focuses on upselling opportunities, maintaining accurate CRM data, and collaborating on quarterly business reviews with the Account Manager. The ideal candidate will have 1–2 years of experience with large clients, strong communication skills, and proficiency in Salesforce/JIRA.

Qualifications

• Bachelor’s Degree preferred or high school diploma/GED.
• 1–2 years in account management, sales, or with large clients.
• Strong computer skills (MS Office, Google products); quick to learn new software.
• Experience with Salesforce.com or similar; JIRA a plus.
• Excellent verbal and written communication; professional to clients and internal teams.
• Problem-solving skills: identify root causes and provide quick, effective solutions.

Responsibilities

• Serve as day-to-day point of contact for Franchisees and Franchise groups.
• Upsell Franchise Partners on rate increases, marketing opportunities, and new tools/features.
• Maintain accurate account information and pipeline in Salesforce.
• Collaborate with Account Manager on Quarterly Business Reviews and strategic meetings.
• Participate in weekly client calls with the Account Manager.
• Execute individual and regional marketing campaigns for Franchise Partners.
• Increase revenue across the book of business and reduce cancellations/attrition.
• Manage external restaurant trainings and operational efficiencies.
• Monitor market closures: events, holidays, emergencies.
• Follow up on inbound requests from clients or Grubhub Care Team.
• Route escalations to correct departments and set expectations with Franchise Partners.

Skills

Account Management

Sales

Outbound Calls

Salesforce

JIRA

Communication

Problem-solving

Restaurant owners experience

Education

Bachelor’s Degree

High School Diploma/GED

Tools

Salesforce

JIRA

MS Office

Google Workspace

Job description

The Impact You Will MakeServe as day to day point of contact for Franchisees and Franchise groupsUpsell Franchise Partners on rate increases, marketing opportunities, and new tools/featuresHave ownership on accurate account information and pipeline in SalesforceCollaborate with the Account Manager with compiling and presenting information for Quarterly Business Reviews and strategic client meetingsParticipate in weekly client calls with the Account ManagerExecute individual and regional marketing campaigns for Franchise PartnersIncrease revenue across book of business and reduce cancellations/attritionsManage external restaurant trainings and operational efficienciesMonitor market closures: special events, holidays, natural disaster notificationsFollow-up on inbound requests from clients or the Grubhub Care TeamRoute all escalations in a timely manner to correct internal departments and ensure proper expectations are set and met with Franchise PartnersWhat You Bring to the TableBachelor’s Degree preferred or highschool diploma/GEDMust be in the Chicago area1-2 Years in Account Management, Sales, or experience working with large clientsStrong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar and JIRA a plusDynamic personality who possesses a positive attitude and desire to find mutually beneficial solutionsCoach-ability. Open to new ideas and continuous feedback. Constantly looking to grow your skillsStrong verbal and written communication skills; ability to communicate clearly, appropriately, and professionally to clients/internal audiencesExpertise in problem-solving skills – identifying root causes, customer needs, and providing solutions quickly and efficiently in real-timeConfident making outbound dials on the phonePassion for working in a fast-paced, evolving environmentExperience working with or selling to restaurant owners a plusOur hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcome—and encouraged—to be in the office up to 5 days a week if it works for you.We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.Illinois: $44,800- $56,000 ( $56,000- $70,000 OTE)Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.BenefitsThe benefits applicable to this role include a competitive compensation package with equity and a 401(k). We also offer a choice of medical, dental, and vision plans, company paid short and long term disability coverage, paid time off including flexible time off for exempt employees, paid vacation for non-exempt employees, and paid sick leave in compliance with applicable law in addition to paid parental leave, discounted meals and exclusive perks across the Wonder family of brands.Eligibility, effective dates, and available plan options vary by employment classification and location. To learn more about benefits for this role, visit our Careers page here.A Final NoteAt Wonder, we build the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.