Sr. Client Services Lead

Telligen; Iowa; Hybrid; USD 110,000 - 160,000; Full time

Job summary

Telligen in West Des Moines, Iowa, seeks a Senior Program Manager to oversee and lead programs, acting as the liaison between Telligen and the customer and providing strategic planning input to Telligen leadership and clients.

This hybrid role requires 2 days in the office weekly in West Des Moines; you will manage timelines, budgets, and cross-functional collaboration while ensuring data accuracy and confidentiality, and you may mentor teammates and deliver trainings.

Qualifications

• Bachelor's degree in information systems, healthcare, or business management, or equivalent.
• 5–7 years’ experience in a clinical, information systems and/or client relationship environment.
• Demonstrated experience in client services with information technology, data and data reporting.

Responsibilities

• Oversee program activities, timelines, budget, and internal quality control standards.
• Serve as the primary liaison between the customer and Telligen.
• Coordinate activities between company, customers and partners, providing status reports and resolving issues promptly.
• Ensure data are accurate and confidential, presented professionally.
• Manage customer expectations regarding the program and related activities.
• Collaborate with internal and external teams to complete activities and explore improvements.
• Support business development through excellent customer service.
• Provide training or presentations for internal and external customers; mentor less experienced staff.
• Perform miscellaneous duties as assigned.

Skills

Client services experience with IT

Data reporting experience

Education

Bachelor's degree in information systems, healthcare, or business management

Job description

As a Senior Program Manager, you will be responsible for overseeing and providing account management and leadership to programs. You will work collaboratively with all entities involved in the program and will serve as the liaison between Telligen and the customer. In addition, you will provide strategic planning input to Telligen leadership and relevant customers required for the successful completion of the program.

As a hybrid position, this position requires 2 days in office per week in our West Des Moines, Iowa location

What you'll do:

• Ensures programs meet and exceed expectations by overseeing program activities, timeliness, budget and internal quality control standards
• Serves as the primary liaison between the customer and the company
• Facilitates activities between the company, customers and partners, providing continual status reports and resolving issues in a timely manner
• Ensures data are maintained accurately and in a confidential environment and that information is presented in a professional, accurate and understandable way
• Manages customer expectations with regard to the program and related activities
• Partners with other organizations (whether internal to the program or external) to complete activities and explore methods for improvement
• Works to retain and grow Telligen’s business through providing excellent customer service and business development efforts
• Serves as a program subject matter expert and may provide training or presentations for internal and external customers
• May provide mentoring to less experienced team members
• Performs miscellaneous duties as assigned

Required Skills and Experience:

• Four-year degree in information systems, health care or business management or related field, and/or equivalent training and/or experience
• 5-7 years’ experience in a clinical, information systems and/or client relationship environment
• Demonstrated experience in client services with information technology, data and data reporting

Preferred Skills and Experience:

• Healthcare Domain experience

Who We Are:

Telligen is one of the most respected population health management organizations in the country. We offer clinical, analytical, and technical expertise to support local, Tribal, and national partners, state and federal government programs, and employers and health plans.

Over our 50-year history, health care has evolved - and so have we. What hasn't changed is our deep commitment to those we serve. Our success is built on our ability to adapt, respond to client needs and deliver innovative, mission-driven solutions.

Our business is our people and we’re seeking talented individuals who share our passion and are ready to take ownership, make an impact and help shape the future of health.

Are you Ready?

Benefits:

A general description of the benefits and other compensation available for this position can be found in Telligen's Benefits Summary.

Ownership:

As a 100% employee-owned company, our employee-owners drive our business and share in our success.

Community:

We show up - for our clients, our communities and each other. Being a responsible corporate partner is part of who we are.

Ingenuity:

We value bold ideas and calculated risks. Innovation thrives when we challenge the status quo and listen to diverse perspectives.

Integrity:

We foster a respectful, inclusive, and collaborative environment built on trust and excellence.

Thank you for your interest in Telligen!

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While we use artificial intelligence tools to enhance our initial screening process, all applications are thoroughly reviewed by our human recruitment team to ensure a fair and comprehensive evaluation of each candidate.

Telligen and our affiliates are Equal Opportunity Employers and E-Verify Participants.

Telligen will not provide sponsorship for this position. If you will require sponsorship for work authorization now or in the future, we cannot consider your application at this time. We will not accept 3rd party solicitations from outside staffing firms.

Telligen is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, protected veteran status, disability or any other protected class.

Telligen is committed to ensuring that our employment process is open to all individuals, and provides reasonable accommodations to individuals who need assistance during any part of the employment process due to a disability, medical condition, or physical or mental impairment. Reasonable accommodations are considered on a case‑base basis.

If you need assistance to navigate Telligen’s careers website or to apply for a position, please send an email to
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