Associate Account Manager

Watts Water; Escondido (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Watts Water is seeking a proactive Sales Support specialist to manage and grow customer relationships from our Escondido facility. You will engage customers by phone and email, tailor solutions, and coordinate with contractors to ensure seamless order execution.

The role reports to the Inside Sales Manager and focuses on delivering high-quality service while maintaining CRM records and meeting targets in a fast-paced environment.

Qualifications

• 1+ years of service or sales/customer service experience.
• Proficiency with computers, phones, and Microsoft Office applications and CRM systems.
• Associate's degree preferred but not required.

Responsibilities

• Engage customers via phone and email to assess needs and recommend products.
• Manage and grow existing customer accounts and identify new business opportunities.
• Analyze installation requirements and customize product offerings to customer specs.
• Coordinate with customers, contractors, plumbers, electricians, and partners to ensure orders are fulfilled.
• Maintain a structured daily workflow with outbound calls and email communication.
• Track sales activity and performance against targets and participate in team meetings.
• Maintain accurate records of customer interactions and sales in the CRM.

Skills

Customer service

Sales

Communication

Education

Associate's degree preferred

Tools

CRM systems

Microsoft Office

Job description

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Scope of Position

This highly motivated results driven individual, as part of the Sales Support Teams, will be responsible for managing and grow customer relationships by delivering tailored technology solutions in a fast-paced, professional environment. This role offers the opportunity to contribute to business growth while collaborating with cross-functional teams and maintaining a high standard of customer service excellence.

This position has no direct reports.

This position reports to the Inside Sales Manager. This role is onsite and is based in Escondido, California.

Primary Job Duties and Responsibilities

• Engage customers via phone and email to assess needs and recommend appropriate products and solutions.
• Manage and grow existing customer accounts while identifying opportunities to develop new business.
• Analyze installation requirements and customize product offerings to align with customer specifications.
• Coordinate with customers, contractors, plumbers, electricians, and security partners to ensure seamless order execution and customer satisfaction.
• Maintain a structured daily workflow including outbound calls, email communication, and participation in team meetings.
• Track sales activity and performance against established targets and objectives.
• Monitor market trends, competitor offerings, pricing, and new product launches to support informed recommendations.
• Resolve customer inquiries and complaints promptly, documenting actions and collaborating with management as needed.
• Maintain accurate records of customer interactions, sales transactions, and communications within the CRM system.
• Collaborate with internal team members to support shared goals and deliver consistent customer service outcomes.
• Perform other projects, assignments and duties as assigned by the Inside Sales Manager or Company management.

Travel Requirements: None

Required Qualifications

• Associate's degree a plus, but not required
• 1+ years of service
• Prior experience in sales and customer service is preferred
• Proficiency with computers, phones, and Microsoft Office applications and CRM systems.
• Experience maintaining customer records and managing account information preferred.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment testing as a condition of employment.

General Applicable Company Competencies

• Demonstrate behaviors aligned with Watts Values: Integrity, Accountability, Continuous Improvement, Transparency.
• Punctuality and dependability.
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• Maintain productive and collaborative relationships with other Watts employees.
• Adherence to Watts' seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

Working Conditions

While performing the job duties, you will be working on-site at a manufacturing facility and will perform the majority of your duties in an office environment. You may, at times, be required to be present on the manufacturing floor and will be required to wear the appropriate personal protective equipment. You will be required to work in the office at the Escondido, California location (Monday - Friday). Your scheduled work hours will be communicated to you by your manager.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.

Pay Range

The e