Associate Account Manager

Boston Globe Media; Boston (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Boston Globe Media is seeking an Associate Account Manager to facilitate key client relationships and contribute to their success. This entry-level position offers a chance to grow within the advertising and media landscape, requiring strong communication skills and a client-centric mindset. The ideal candidate will manage accounts effectively while collaborating with internal teams to exceed client expectations in a dynamic environment.

Qualifications

• 0-2 years of experience in a related field.
• Positive energy and pleasant demeanor.
• Ability to handle stress in a deadline-driven environment.

Responsibilities

• Serve as the primary liaison to clients, ensuring exceptional service.
• Project manage internal teams’ client deliverables.
• Follow defined sales processes and advocate for clients.

Skills

Communication

Problem-Solving

Time Management

Customer Service

Multi-Tasking

Education

Internship experience in a professional environment

Prior media agency or advertising internship experience

Tools

Google Suite

Microsoft Office

Job description

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We are looking for an Associate Account Manager to join our team. In this entry-level role, you’ll play a key part in managing important client accounts, building lasting relationships, and contributing to overall client success. The ideal candidate brings a foundational understanding of the advertising and paid media landscape—gained through internship experience—as well as solid communication skills to help strengthen client partnerships.

Key Responsibilities:

• Serve as the primary liaison to clients, growing and maintaining strong/effective relationships and ensuring exceptional service and support
• Build and maintain strong relationships with key stakeholders within the BGMP organization
  • Collaborate with our sales representatives to efficiently/effectively complete pre- and post-sales activity
  • Project manage internal teams’ client deliverables, making sure due dates are met and output is above and beyond client expectations, this includes:
    • Working with Boston Globe Media’s content studio, Studio/B
    • Working with Campaign Management team to execute campaigns in a timely manner, manage delivery, and review reporting
• Follow a defined sales process and use appropriate interpersonal communication methods to advocate for clients/customers internally and externally

Requirements Include:

• 0-2 years of experience
  • Prior internship experience in a professional environment
  • Prior media agency or advertising internship experience
• Ability to effectively multi-task, prioritize, organize, and handle multiple accounts/projects at once
• Excellent verbal/written communication, customer service, problem-solving, and time management skills
• Ability to handle stress in a deadline-driven environment
• Proficiency with GoogleSuite and Microsoft Office, specifically Excel (Sheets), PowerPoint (Slides)
• Ability to balance a client-centric mindset with needs of internal teams
• Positive energy and pleasant (genuine!) demeanor

The BGMP office is located in downtown Boston, near Faneuil Hall and Quincy Market, and is easily accessible by MBTA and commuter rail lines. This position is based in Boston, and candidates should be based in the area or willing to move.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

EEO Statement: At Boston Globe Media, our mission is to empower, connect, and convene our communities with independent, trusted journalism and storytelling. We know a critical part of achieving this is by having a workforce that is diverse, equitable, and inclusive - like the communities we serve. Boston Globe Media is an equal opportunity employer that welcomes candidates and colleagues of all backgrounds, experiences, perspectives, and skills.

Equal Opportunity Employer

Job Overview:

We are looking for an Associate Account Manager to join our team. In this entry-level role, you’ll play a key part in managing important client accounts, building lasting relationships, and contributing to overall client success. The ideal candidate brings a foundational understanding of the advertising and paid media landscape—gained through internship experience—as well as solid communication skills to help strengthen client partnerships.

Key Responsibilities:

• Serve as the primary liaison to clients, growing and maintaining strong/effective relationships and ensuring exceptional service and support
• Build and maintain strong relationships with key stakeholders within the BGMP organization
  • Collaborate with our sales representatives to efficiently/effectively complete pre- and post-sales activity
  • Project manage internal teams’ client deliverables, making sure due dates are met and output is above and beyond client expectations, this includes:
    • Working with Boston Globe Media’s content studio, Studio/B
    • Working with Campaign Management team to execute campaigns in a timely manner, manage delivery, and review reporting
• Follow a defined sales process and use appropriate interpersonal communication methods to advocate for clients/customers internally and externally

Requirements Include:

• 0-2 years of experience
  • Prior internship experience in a professional environment
  • Prior media agency or advertising internship experience
• Ability to effectively multi-task, prioritize, organize, and handle multiple accounts/projects at once
• Excellent verbal/written communication, customer service, problem-solving, and time management skills
• Ability to handle stress in a deadline-driven environment
• Proficiency with GoogleSuite and Microsoft Office, specifically Excel (Sheets), PowerPoint (Slides)
• Ability to balance a client-centric mindset with needs of internal teams
• Positive energy and pleasant (genuine!) demeanor

The BGMP office is located in downtown Boston, near Faneuil Hall and Quincy Market, and is easily accessible by MBTA and commuter rail lines. This position is based in Boston, and candidates should be based in the area or willing to move.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

EEO Statement: At Boston Globe Media, our mission is to empower, connect, and convene our communities with independent, trusted journalism and storytelling. We know a critical part of achieving this is by having a workforce that is diverse, equitable, and inclusive - like the communities we serve. Boston Globe Media is an equal opportunity employer that welcomes candidates and colleagues of all backgrounds, experiences, perspectives, and skills.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Advertising

• Industries

  Media Production

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