Associate Account Executive - Community

SPS Commerce Canada, Ltd.; Minneapolis (MN); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Hybrid work model

Annual incentive target

Job summary

SPS Commerce seeks a Community Account Executive to engage Retail Industry leads, drive new sales, cross-sell, and upsell within an account team. You will manage timelines, value communication, and solution alignment with partners.

This hybrid role requires in-office presence in Minneapolis 3 days/week, with a total on-target compensation model and comprehensive benefits. Strong relationship skills and Salesforce experience are preferred.

Qualifications

• Bachelor's degree OR combination of some post-secondary education PLUS 2 years of relevant sales experience.
• Excellent communication, interpersonal and customer engagement skills.
• Ability to translate and clearly communicate complex business processes to varied audiences.
• Process focused with close attention to detail.
• Demonstrated integrity, curiosity, initiative, collaboration and leadership.

Responsibilities

• Execute on retailer-led leads; assess Supplier environments and propose best solutions.
• Act as an extension of retail partners by communicating their value, timelines and requirements.
• Drive adoption via signed agreements of Retail vendors as part of campaigns.
• Overcome objections and clearly convey messages to Retailers as needed.
• Collaborate with account teams to maximize future upsell to Suppliers.
• Adopt and apply new Community program strategy.
• Maintain customer satisfaction with timely, professional responses.
• Provide feedback to manage Retailer expectations and adjust as needed.
• Document activity, findings, progress and pipeline velocity in Salesforce.

Skills

Sales

Communication

Customer engagement

Relationship building

Lead follow-up

Education

Bachelor's degree

Tools

Salesforce.com

Microsoft Office

Job description

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

The Community Account Executive contacts Retail Industry leads generated by an internal sales group to maximize the opportunity of our retailer partner programs while providing real-time updates as part of an account team by leading and driving new potential sales, cross-selling, and up-selling opportunities.

Direct Sales:

100 % Measurement Description: % close rate of leads given

Essential Responsibilities / Duties

• Execute on retailer-directed leads; efficiently investigate each Supplier's current environment while prescribing the best solution to meet their needs
• As a consultant to the Supplier community, act as an extension of our retail partners by communicating their value, the "why", timelines and requirements tailored to each partner
• Drive maximum adoption via signed agreements of Retail customer vendors as part of a coordinated campaign effort by target dates
• Work through objections or barriers Suppliers may have and effectively convey their message to the Retailer as needed
• Collaborate cross-functionally with account teams to maximize future upsell to Suppliers (small - enterprise level businesses)
• Adopt and apply any new Community program strategy
• Maintain internal and external customer satisfaction throughout the process, including timely and professional responses and working effectively with your SPS account team and management
• Provide feedback on program quality early and often to ensure we are managing Retailer expectations appropriately and changing course where necessary, this includes escalating known or anticipated issues and complications
• Complete all outreaches (calls and emails) within expected timelines in accordance with the program dates and team SLA's
• Document all activity including key findings, progress, insights, and pipeline velocity in Salesforce.com

Minimum Requirements

• Bachelor's degree OR a combination of some post-secondary education PLUS 2 years of relevant experience in Sales (outside sales, inside sales, retail sales, telemarketing)
• Excellent communication, interpersonal and customer engagement skills
• Ability to translate, simplify and clearly communicate (both verbal and written) complex business processes to individuals with varied levels of expertise
• Process focused with a close and meticulous attention to detail
• Demonstrative behaviors around integrity, curiosity, engagement, self-driven initiative, collaboration, relationship building, customer engagement/support, and leadership expectations

Preferred Experience

• 1+ years of experience selling (outside sales, inside sales, retail sales, telemarketing) preferred
• Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook) and Salesforce.com

Location

This role follows a hybrid work model, with regular (3 days per week) in-office presence required at our Minneapolis office.

What We Offer

At SPS Commerce, we are committed to ensuring that each employee's compensation reflects their unique experiences, performance, and skills in their role. SPS provides the annualized compensation target inclusive of hourly pay rate and annualized commission target for this role. The total annualized on-target compensation for this role is: $60,000. SPS Commerce offers a comprehensive benefits package designed to support employees' health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Commitment to our Employees

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact. We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why SPS Commerce?

Impactful Work: Be part of a tech-driven, market-focused company that simplifies complex processes and helps products reach customers faster.

Belonging Culture: We thrive on curiosity, collaboration, and celebrating wins together. Your voice matters here.

Growth Opportunities: Enjoy diverse career paths, training, and visibility across roles - all within a company that values your contributions.

Make Your Career Here: We invest in our people and provide the resources you need to succeed. At SPS, careers aren't just grown - they're made. We're all about innovation, collaboration, and growth - and we're just getting started.

Ready to make a difference? Explore opportunities at SPS Commerce today!