Associate Account Coordinator

Merkle Italia; Chicago (IL); On-site; USD 54,000 - 56,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability保险

401k

Flexible paid time off

At least 15 paid holidays per year

Paid sick and safe leave

Paid parental leave

Job summary

Dentsu Creative in Chicago is seeking an emergent client partner and delivery professional to support day-to-day project execution and foster strong client relationships. You will coordinate timelines, manage client requests, and help ensure a seamless experience.

With guidance from senior team members, you will learn to lead projects, manage budgets, and develop your skills in client service, project delivery, and analytics while contributing to cross-channel production.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience.
• Strong organizational and time management skills.
• Strong written and verbal communication abilities.
• Ability to prioritize and manage multiple concurrent projects in a fast-paced environment.
• Attention to detail and commitment to accuracy.
• Proactive, collaborative approach to problem-solving.
• Experience in a client-facing or agency environment preferred or volunteer or paid experience throughout college.

Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for all account activities.
• Prepare timelines and develop project estimates in collaboration with Managers.
• Manage day-to-day client interactions and serve as the go-to point of contact for client requests.
• Support project workflows and ensure all administrative tasks are executed accurately and timely.
• Track and manage team hours, project expenses, and generate weekly financial reports.
• Coordinate schedules, initiate new projects, and support resource allocation across the team.
• Support production activities across multiple mediums (digital, print, video, etc.).
• Identify and creatively solve problems that impact project delivery or client satisfaction.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Prioritization

Problem-solving

Client-facing experience

Education

Bachelor’s degree or equivalent

Job description

Job Description: You're an emerging client partner and delivery professional. In this role, you'll support the day-to-day execution of assigned projects while helping foster strong client relationships. You coordinate project details, track timelines, support team alignment, and help ensure clients have a seamless experience. You'll develop your ability to solve problems, manage priorities, and navigate project complexities while building your expertise in client service, project delivery, and financial management. With guidance from senior team members, you'll continue developing the skills and confidence needed to lead projects and drive successful outcomes.

Key Responsibilities

• Lead daily status reporting and maintain accurate meeting notes for all account activities
• Prepare timelines and develop project estimates in collaboration with Managers
• Manage day-to-day client interactions and serve as the go-to point of contact for client requests
• Support project workflows and ensure all administrative tasks are executed accurately and timely
• Track and manage team hours, project expenses, and generate weekly financial reports
• Coordinate schedules, initiate new projects, and support resource allocation across the team
• Support production activities across multiple mediums (digital, print, video, etc.)
• Identify and creatively solve problems that impact project delivery or client satisfaction
• Actively learn and adopt new project management technologies and AI-powered tools as they are introduced
• Apply agentic tools and emerging workflows to your day-to-day project delivery, identifying practical time savings and quality improvements
• Participate in tool pilots and share observations with senior PM staff to help inform team-wide adoption
• Bring curiosity and openness to new technologies—proactively exploring how tools can make your delivery practice sharper and more efficient
• Support preparation of client presentations, meeting materials, and follow-up communications
• Coordinate action items and track deliverables across internal and client stakeholders
• Identify and elevate project risks, timeline impacts, and resource challenges to Managers and senior team members
• Support competitive audits, industry trend analysis, and market monitoring
• Synthesize findings into concise reports and presentations that inform client strategies and recommendations

Required Qualifications

• Bachelor’s degree or equivalent combination of education and relevant work experience
• Strong organizational and time management skills
• Strong written and verbal communication abilities
• Ability to prioritize and manage multiple concurrent projects in a fast-paced environment
• Attention to detail and commitment to accuracy
• Proactive, collaborative approach to problem-solving
• Experience in a client-facing or agency environment preferred or volunteer or paid experience throughout college

The annual salary range for this position is $54,000 - $56,000. Placement within the salary range is based on a variety of factors, including relevant experience, knowledge, skills, and other factors permitted by law.

Benefits available with this position include:

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

Dentsu also complies with applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, in accordance with its plans and policies.

For further details regarding Dentsu benefits, please visit www.dentsubenefitsplus.com.

Location: Chicago

Brand: Dentsu Creative

Time Type: Full time

Contract Type: Permanent

Dentsu is committed to providing equal employment opportunities to all applicants and employees. We do this without regard to race, color, national origin, sex , sexual orientation, gender identity, age, pregnancy, childbirth or related medical conditions, ancestry, physical or mental disability, marital status, political affiliation, religious practices and observances, citizenship status, genetic information, veteran status, or any other basis protected under applicable federal, state, or local law.

Dentsu is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with us, please send an e-mail to [e-mail] by clicking on the link to let us know the nature of your accommodation request and your contact information. We are here to support you.

About dentsu

For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way. Find out more about us

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