Associate

The UPS Store; Chattanooga (TN); On-site; USD 17,000 - 21,000; Full time

Job summary

The UPS Store in Chattanooga, TN is hiring for an on-site Associate to support daily retail operations. You will greet customers, assess service needs, and provide solutions for shipping, packaging, printing, mailbox services, and more.

You will process transactions at the point of sale, prepare shipments, and assist with printing and copying according to customer specifications. A team-oriented, reliable candidate with strong communication thrives here.

Qualifications

• Customer service and communication skills to interact professionally with diverse customers.
• Basic retail, cash-handling, and point-of-sale skills to process payments accurately.
• Attention to detail and organizational skills to manage shipments and mailbox services.
• Comfort with basic computer use, printing equipment, and office technology.
• Reliability and time management to handle multiple tasks and routines.
• Ability to stand for extended periods and lift packages safely.
• Experience in retail, shipping, printing, or office services is helpful but not required.
• High school diploma or equivalent preferred; willingness to learn and contribute to a team.

Responsibilities

• Greet customers and assess service needs.
• Process transactions at the point of sale.
• Prepare shipments and handle mailbox services.
• Maintain a clean, safe store and assist with inventory.

Skills

Customer service

Cash handling

POS operations

Attention to detail

Organization

Teamwork

Physical stamina

Willingness to learn

Education

High school diploma or equivalent

Tools

Printing equipment

Office technology

POS hardware

Job description

Company Description

The UPS Store is the nation’s largest retail network of locally owned shipping, postal, printing, and business service centers, with more than 5,500 locations across North America. As a wholly owned subsidiary of UPS, The UPS Store supports consumers and small businesses with a wide range of in-center services, including printing, packaging, shipping, mailbox services, and moving supplies. The brand has been recognized for over three decades as the No. 1 Postal & Business Services franchise by Entrepreneur Magazine and has earned multiple awards for excellence and support of military veterans. Franchise ownership opportunities are available throughout the U.S. and Canada, with national funding options for qualified candidates. Team members contribute to a trusted, award-winning retail environment that focuses on reliability, customer service, and community presence.

Role Description

The Associate role at The UPS Store in Chattanooga, TN is a full-time, on-site position supporting daily retail operations. Responsibilities include greeting customers, assessing service needs, and providing solutions for shipping, packaging, printing, mailbox services, and other in-center offerings. The Associate processes transactions accurately at the point of sale, prepares shipments in compliance with carrier and store guidelines, and assists with printing and copying jobs according to customer specifications. Additional duties include organizing merchandise, maintaining a clean and safe store environment, handling incoming and outgoing mail, and supporting inventory management. The role also involves communicating clearly with customers, resolving routine service issues, and collaborating with team members to ensure efficient and friendly service.

Qualifications

• Customer service and communication skills to interact professionally with diverse customers and provide clear, friendly assistance.
• Basic retail, cash-handling, and point-of-sale skills to process payments accurately and manage daily transactions.
• Attention to detail and organizational skills to prepare shipments, manage mailbox services, and maintain orderly store operations.
• Comfort with basic computer use, printing equipment, and office technology to support printing, copying, and digital document services.
• Reliability and time management skills to handle multiple tasks, follow procedures, and support store opening and closing routines.
• Ability to stand for extended periods, lift and move packages within safety guidelines, and follow workplace safety practices.
• Previous experience in retail, shipping, printing, or office services is helpful but not required; training is provided.
• High school diploma or equivalent preferred; willingness to learn, take direction, and contribute to a positive team environment.