Assoc Patient Access Rep - Maria Valena M.D. - Shadeland Ave.

Community Health Network; Indianapolis (IN); On-site; USD 25,000 - 36,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, insurance verification and financial clearance. You will manage check-ins, scheduling, payments and ensure compliant workflows for admissions and visits.

Ideal candidates have a high school diploma or GED and 1+ year experience in a healthcare office with strong customer service, able to navigate EPIC queues and verify CMS standards.

Qualifications

• High School Diploma or GED is required.
• 1+ years of experience in healthcare office setting preferred.
• Proficient in registrations (inpatient, outpatient, and emergency).
• Pre-register patients and verify CMS standards and coverage.
• Accurate entry of patient demographics, insurance and financial information.

Responsibilities

• Handle customer service, patient registration and financial clearance.
• Perform check-ins, scheduling and payment collection.
• Verify insurance coverage and CMS compliance.
• Maintain accurate EHR and admissions/discharge data.
• Utilize EPIC work queue for pre-registration.

Skills

Customer service

EPIC

CMS standards

Insurance verification

Registration

Admissions

Data entry

Education

High School Diploma or GED

Tools

EPIC software

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes