Associate Patient Access Rep- Imaging Center Noblesville

Community Health Network; Noblesville (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Community Health Network in Noblesville, IN, seeks an Associate Patient Access Representative (APAR) to be the first point of contact for visitors. You will handle customer service, patient registration and financial clearance with accuracy and compassion.

This role includes check-ins, scheduling, payment collection, insurance verification, CMS compliance and preparation of complete electronic health records for visits. You will support patients through administrative and financial steps of care.

Qualifications

• High School Diploma or GED required.
• 1+ years in healthcare office setting with strong customer service preferred.
• Proficient in inpatient/outpatient/emergency registrations.
• Handles Admissions, Discharges and Transfers in a timely manner.
• Utilizes EPIC work queue to pre-register scheduled patients and verify CMS coverage.

Responsibilities

• Serve as the first contact for visitors, providing customer service, patient registration and financial clearance.
• Manage check-ins, scheduling, payment collection, insurance verification and compliance tasks.
• Ensure accuracy of the electronic health record (EHR) and patient demographics for visits.

Skills

Healthcare office experience

Registration/Admissions

Patient movement tracking

EHR data entry

CMS verification

Demographics & billing data entry

Pre-registration using EPIC

Education

High School Diploma or GED

Tools

EPIC

Job description

Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference

The Associate Patient Access Representative (APAR) is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management. The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits.

Exceptional Skills and Qualifications

• High School Diploma or GED High School diploma or GED equivalent (Required)
• 1+ years: Experience in healthcare office setting and/or work history with strong customer service background (Preferred)
• Registration/Admissions: Proficient in all types of registrations (i.e., inpatient, outpatient, and emergency admits)
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable
• Ability to monitor and perform all patient hospital and/or ambulatory movement
• Utilizes EPIC work queue to pre-register scheduled patients
• Verifies medical necessity in accordance with the Centers for Medicare & Medicaid Services (CMS) standards and communicates relevant coverage and eligibility information to the patient
• Accurately identifies and enters patient demographics, insurance, and financial information including inpatient and outpatient benefits
• Gathers and verifies all appropriate, confidential health and financial information from patients while using various computer software to assure payment for all authorized services
• Confirms the completeness of the electronic health record (EHR) and makes necessary changes