Assoc HRIS Administrator

StartupNWA; Rogers (AR); On-site; USD 55,000 - 75,000; Full time

Job summary

StartupNWA is seeking an HRIS Administrator to act as the frontline for HRIS support, handling day-to-day configuration and maintenance within established standards. The role collaborates with HR, Payroll, and Timekeeping teams to resolve issues, document changes, and enable complex configurations and integrations.

You will own routine configuration tasks, manage access and security, and produce standard reports and dashboards.

Qualifications

• 2–4 years of experience supporting HRIS or payroll systems.
• Hands-on experience with HRIS configuration or system maintenance.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira).
• Working knowledge of HR, payroll, and timekeeping processes.
• HRIS certification or willingness to complete UKG training within the first year.
• Strong customer service and communication skills, including explaining system issues to non-technical users.
• Analytical problem-solving and root-cause analysis.
• Detail-oriented with good documentation and change-tracking habits.

Responsibilities

• Serve as the first point of contact for HRIS-related support requests; triage, prioritize, and resolve Tier 1 tickets.
• Document support tickets, resolutions, and recurring issues; maintain knowledge base and training materials.
• Maintain routine system setup (job codes, locations, org levels, supervisor assignments) and security permissions.
• Build and maintain standard reports, saved queries, and dashboards; manage announcements and onboarding tasks.
• Follow change management practices for configuration work; test in non-production env; obtain approvals.
• Support testing and validation of HRIS releases, updates, and patches; assist with audits and compliance reporting.
• Participate as a team member; communicate effectively; support continuous improvement of processes.
• Familiarity with Simmons operating systems principles and policies; support system adherence.
• Perform other duties as necessary to support business objectives.

Skills

HRIS configuration

Issue resolution

Customer service

Documentation

Training

Timekeeping

Analytical problem-solving

Data integrity

Change management

Excel

Education

Associate or bachelor’s degree in business, HR, IT, or related field

Tools

ServiceNow

Jira

Job description

The HRIS Administrator serves as the first line of support for HRIS applications and performs day-to-day configuration and maintenance within established standards. This role assists HR, Payroll, and Timekeeping teams with issue resolution, user support, and system documentation, and owns routine, low-risk configuration changes so the HRIS Administrator can focus on complex configuration, integrations, and system design. The position works closely with the System Administrator, who provides direction, review, and approval for configuration work outside the scope defined below.

Tier 1 Support

Serve as the first point of contact for HRIS-related support requests from HR, Payroll, managers, and employees. Triage, prioritize, and resolve Tier 1 tickets within defined service levels; elevate complex issues to the HRIS Administrator, HRIS, or IT with complete documentation. Troubleshoot and resolve issues related to timekeeping, scheduling, accruals, and employee data within HR Systems. Perform employee record corrections and mass updates using approved tools and templates, verifying results before and after each change.

Documentation, Knowledge Base, and Training

Document support tickets, resolutions, and recurring issues; identify trends and recommend fixes that reduce repeat tickets. Maintain a knowledge base of how-to guides, job aids, and troubleshooting steps for common issues. Maintain training materials and provide user guidance and training on HRIS functionality.

Day-to-Day Configuration

Maintain routine system setup such as job codes, locations, org levels, supervisor assignments, and other validation tables. Manage user access, role assignments, and security permissions in line with approved security roles and access request procedures. Update workflow approvers, notifications, and routing as organizational changes occur. Maintain timekeeping setup such as employee group and pay rule assignments, schedule patterns, holiday calendars, and accrual profile assignments.

Reporting and System Content

Build and maintain standard reports, saved queries, and dashboards; update existing report filters and distribution lists. Maintain company announcements, onboarding task lists, forms, and document libraries within HR systems.

Change Management

Follow change management practices for all configuration work: test changes in a non-production environment where available, document what changed and why, and obtain approval as required.

Testing, Data Integrity, and Compliance

Support testing and validation of HRIS releases, updates, and patches, including regression testing of key processes. Assist the System Administrator with testing larger configuration projects and new functionality. Monitor data integrity through regular audit reports and correct discrepancies at the source. Assist with audits, compliance reporting, and periodic user access reviews.

Scope and Escalation

The following remain the responsibility of the HRIS Administrator; this role may assist with testing and documentation but does not make these changes independently: pay rules, pay calculations, earnings and deduction setup, and tax configuration; accrual policy and benefit plan design; integrations, interfaces, and API connections; new security role design or changes to existing security role definitions; and new module implementations and major system redesigns.

Participates as a member of the Team

Participates in the ongoing development, communication and implementation of team concepts, programs, and policies; coordinates work to ensure best practices with all team members. Attends appropriate team meetings. As a member of the Team, fosters strong cohesiveness regarding all major issues, e.g., direction, annual plan, budget, policy changes, etc. Accepts responsibility to quickly identify any areas that lack cohesiveness, bringing them to the attention of the team leader and working with the team in a supportive manner to resolve issues and actively look for ways, and reinforce actions needed, to achieve synergy possible within the larger organization.

Simmons Operating systems principles and objectives

Is familiar with Simmons’ established operating systems (e.g. quality, security, office environment, company policies, LEAN); understands the responsibility to maintain familiarity with the systems and this position’s role in support of these systems – including a consideration of the impact of individual actions on the systems and the responsibility to communicate concerns and improvement ideas.

Performs other duties as necessary in support of business objectives

This position description is intended to guide the activities of the person in this position and is not intended to limit the thinking and creativity of the person as to the work of this function nor is it intended that this describe all the work that may be required of the person in this position.

Physical Activities:

Enters and locates information on a computer. Visually verifies information, often in small print. Communicate with Customers, Vendors, or Employees via telephone, in person, and/or electronic mail. May present information to small or large groups. Move about in a manufacturing environment, office environment, and surrounding property.

Personal Protective Equipment (PPE):

Preference for poultry or food processing organization.

Travel:

Travels as needed; to and from multiple facilities, sometimes requiring overnight stays.

Technical Experience:

2–4 years of experience supporting HRIS or payroll systems; HRIS experience strongly preferred. Hands‑on experience with HRIS configuration or system maintenance (such as tables, security, workflows, or reporting). Familiarity with ticketing systems (e.g., ServiceNow, Jira). Working knowledge of HR, payroll, and timekeeping processes. HRIS certification or willingness to complete UKG training within the first year. Strong customer service and communication skills, including explaining system issues to non-technical users. Analytical problem‑solving skills and the ability to find root causes, not just symptoms. Detail‑oriented with good documentation and change‑tracking habits. Sound judgment about when to resolve an issue and when to skip. Ability to prioritize and manage multiple support requests and configuration tasks. Proficiency in Microsoft Excel (lookups, pivot tables, data validation) and other Office tools. Commitment to confidentiality when handling sensitive employee and pay data.

Minimum Education:

Associate or bachelor’s degree in business, HR, IT, or related field, or equivalent experience.

We value military experience and welcome veterans to join our team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.