Assoc Crew Hotel & Transp Scheduler

swa; Dallas (TX); On-site; USD 39,000 - 52,000; Full time

Job summary

Southwest Airlines is seeking an Associate Crew Hotel & Transportation (CHAT) Scheduler to coordinate hotel accommodations and transportation for Pilots and Flight Attendants during daily and irregular operations. You will develop expertise in crew support systems, policies, and workflows, ensuring crews have rest resources and timely updates.

Based at our Dallas, TX headquarters, you will collaborate with Crew Scheduling and operational partners to resolve issues, communicate changes, and

Qualifications

• Entry level experience in customer service or similar role.
• Experience with Microsoft Office products.
• Background in hospitality, transportation, logistics, or call center environments.

Responsibilities

• Complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Crew Hotel & Transportation Scheduler position.
• Create, analyze and process hotel and transportation needs, provide accurate and timely notification to Crew Members for hotel assignments using a multi-line phone system, and operate a computer with multiple software programs/monitors.
• Escalate complex issues, service disruptions, and vendor performance concerns to appropriate leadership or senior team members.
• Support irregular operations (IROPs) by assisting with crew accommodations and transportation solutions during operational disruptions.
• Assist in managing vendor relationships to support the delivery of crew hotel and transportation services.
• Ensure hotel and transportation reservations are secured in a timely manner for Crew Members following any changes to their schedule.
• Act as a liaison between Flight Attendants, Pilots, and overall Crew Operations (Inflight and Flight Operations and the NOC) to mitigate lodging and transportation challenges.
• Develop proficiency in Crew Hotel & Transportation systems, policies, procedures, and operational workflows through training and hands-on operational experience.
• Support Flight Attendant & Pilot Crew Scheduling daily operations, staffing needs, and operational disruptions when needed.
• May perform other job duties as directed by Employee's Leaders

Skills

Customer Service

Microsoft Office

Operational Support

Hospitality

Transportation

Logistics

Call Center

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Description:

Department: Crew Scheduling

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Summary

Ready to help support the Crew Members who keep Southwest moving? As an Associate Crew Hotel & Transportation (CHAT) Scheduler, you will coordinate hotel accommodations and transportation arrangements for Pilots and Flight Attendants during both daily and irregular operations. You will develop expertise in Crew support systems, operational processes, and decision-making while helping ensure Crews have the resources needed to meet regulatory rest requirements. In this fast-paced role, you will collaborate with Crew Scheduling and operational partners to resolve issues, communicate updates, and support operational continuity. Your work will directly contribute to the comfort, well-being, and readiness of Southwest Crews while helping maintain a safe and reliable operation.

Additional details

The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We're committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities

• Complete classroom training, on the job training and demonstrate proficiencies to operate independently in the Crew Hotel & Transportation Scheduler position
• Create, analyze and process hotel and transportation needs, provide accurate and timely notification to Crew Members for hotel assignments using a multi-line phone system, and operate a computer with multiple software programs/monitors
• Escalate complex issues, service disruptions, and vendor performance concerns to appropriate leadership or senior team members
• Support irregular operations (IROPs) by assisting with crew accommodations and transportation solutions during operational disruptions
• Assist in managing vendor relationships to support the delivery of crew hotel and transportation services
• Ensure hotel and transportation reservations are secured in a timely manner for Crew Members following any changes to their schedule
• Act as a liaison between Flight Attendants, Pilots, and overall Crew Operations (Inflight and Flight Operations and the NOC) to mitigate lodging and transportation challenges
• Develop proficiency in Crew Hotel & Transportation systems, policies, procedures, and operational workflows through training and hands‑on operational experience
• Support Flight Attendant & Pilot Crew Scheduling daily operations, staffing needs, and operational disruptions when needed
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Ability to learn, retain, and apply Company and departmental policies and procedures, including Crew work rules and applicable Federal Regulations
• Ability to effectively utilize all applications and technology platforms used to support Crew Hotel & Transportation Scheduling functions
• Skilled in critical thinking with the ability to exercise good judgement to make decisions and resolve complex tasks efficiently in a timely manner
• Skilled in prioritizing and performing concurrent tasks to maintain focus on critical details work in a fast-paced, dynamic work environment
• Ability to independently work under tight time constraints and in high stress situations to accomplish assignments
• Ability to effectively communicate by email, telephone, and in person; skilled in handling demanding/difficult Customers
• Ability to identify operational issues, process inconsistencies, and technology challenges and appropriately elevate concerns
• Ability to balance customer service needs with established operational procedures and business requirements
• Ability to receive, apply, and incorporate coaching and feedback to enhance job performance and development

Education Required

High School Diploma or GED

Experience

• Entry‑level experience, developing skills and knowledge in: Customer Service
• Microsoft Office products
• Operational support, hospitality, transportation, logistics, or call center environments
• Multi‑tasking in fast‑paced environments with changing priorities

Licensing/Cer