Assoc Catering & Convention Svcs Mgr (IA)

Disneyland Resort; Anaheim (CA); On-site; USD 60,000 - 81,000; Full time

Job summary

Disneyland Resort is seeking an Associate Catering and Convention Services Manager IA to support high-volume events across the resort and meeting spaces. You will collaborate with clients and internal departments to align tickets, guest accommodations, meetings, parking, and BEOs, ensuring top-notch service and seamless execution.

The role emphasizes independent work, learning from senior managers, and upselling incremental revenue while maintaining PCI compliance and precise logistics for group

Qualifications

• Experience in Hospitality/Event Management/FO&B and related hotel operations.
• Ability to work within a team environment and meet timelines.
• Strong written and verbal communication with stakeholders.
• Demonstrated attention to detail and planning skills.
• Willingness to work weekends/evenings/holidays as needed.
• Ability to handle confidential information and PCI-related processes.
• Familiarity with group event logistics and BEOs is a plus.

Responsibilities

• Collaborate with clients and internal departments to coordinate ticketing, guest accommodations, meetings, parking, and BEOs.
• Support Catering & Convention Service Managers and learn through on-the-job shadowing.
• Communicate as the primary link between clients and property departments during pre-planning and on-site.
• Understand group business impact on labor agreements and hotel partner relationships.
• Execute proper logistics for Disneyland Resort events, including payments, paperwork, and resumes.
• Upsell incremental revenue for assigned group files and ensure overall success of multiple groups.
• Support multiple teams within Resort/Park Sales and Services as needed.

Skills

Customer service

Problem solving

Communication skills

Teamwork

Self-directed

Attention to detail

Flexible schedule

Education

High School Diploma, GED or educational equivalent

Bachelor’s Degree

Tools

Microsoft Suite

Opera

Amadeus

Delphi

DLR related Software

Job description

Job Requirements

Associate Catering and Convention Services Manager IA role

• Experience with Microsoft Suite, Opera, Amadeus, Delphi and DLR related Software
• Services high volume of small groups, rooms only groups and small theme park events and internal events, assist other Managers on larger events
• Work independently and without supervision to ensure that all program requirements and client requests are met with the highest standards
• Collaborate directly with clients and internal departments to coordinate various functions, including ticketing, guest accommodations, meetings, pre-planning, parking, amenities, site inspections, billing, Banquet Event Orders (BEOs), and room diagrams and resumes.
• Job shadow and support Catering & Convention Service Managers for learning and growth opportunities
• Partner key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients as you will serve as the primary communication link between clients and all property departments, both during the pre-planning phase and on-site
• Learn how group business impacts labor agreements within hotel operations and how it affects our hotel partners
• Understand and execute proper logistics for events held at the Disneyland Resort, including group payments, PCI compliance, paperwork, Banquet Event Orders and Resumes.
• Actively upsell incremental revenue for assigned group files to meet departmental goals
• Take accountability for the overall success of multiple groups simultaneously
• In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Resort/Park Sales and Services teams

Responsibilities

Associate Catering and Convention Services Manager IA role

• Experience with Microsoft Suite, Opera, Amadeus, Delphi and DLR related Software
• Services high volume of small groups, rooms only groups and small theme park events and internal events, assist other Managers on larger events
• Work independently and without supervision to ensure that all program requirements and client requests are met with the highest standards
• Collaborate directly with clients and internal departments to coordinate various functions, including ticketing, guest accommodations, meetings, pre-planning, parking, amenities, site inspections, billing, Banquet Event Orders (BEOs), and room diagrams and resumes.
• Job shadow and support Catering & Convention Service Managers for learning and growth opportunities
• Partner key operating partner roles to understand the interface with Catering & Convention Services & those operational departments that deliver contracted services for our clients as you will serve as the primary communication link between clients and all property departments, both during the pre-planning phase and on-site
• Learn how group business impacts labor agreements within hotel operations and how it affects our hotel partners
• Understand and execute proper logistics for events held at the Disneyland Resort, including group payments, PCI compliance, paperwork, Banquet Event Orders and Resumes.
• Actively upsell incremental revenue for assigned group files to meet departmental goals
• Take accountability for the overall success of multiple groups simultaneously
• In addition to the above outlined key responsibilities, this individual may be assigned responsibilities and tasks as needed to support any team within Resort/Park Sales and Services teams

Basic Qualifications

• Demonstrated experience 1 + years in Hospitality / Event Management / Food and Beverage and/or Hotel Operations
• Learning Food & Beverage Acumen
• Ability to work within a team environment
• Self-Directed Individual
• Collaborate with partners, vendors and leadership at all levels
• Demonstrate strong written and verbal communication skills for strategic thinking
• Demonstrate strong organizational skills
• Strong attention to detail and planning skills
• Ability to work within established timelines, manage time to maximize productivity
• Demonstrate strong Guest Service skills
• Flexible work schedule, including weekends/evenings/holidays as needed
• Ability to handle confidential information/programs
• Demonstrated advanced technology skills
• Proficiency in fundamental mathematical skills such as additional, subtraction, multiplication, division and money handling
• Ability to Read, Write and speak effectively to evaluate reports, correspondence (both written and verbal) and statistical information with all stakeholders

Preferred Qualifications

• Understanding of Disney Culture
• Flexible and able to assist multiple partners
• Understanding of Meeting/Event Industry
• Knowledge of Front Desk and/or Convention Reservations procedures
• Perception and awareness of individual needs and ability to handle all situations calmly and professionally
• Effective listening abilities with Strong judgement skills

Required Education

• High School Diploma, GED or educational equivalent

Preferred Education

• Bachelor’s Degree

Disclaimer

PAY TRANSPARENCY

The hiring range for this position in California is $60,400.00-$80,900.00. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

This position is with Disney Destinations, LLC, which is part of a business we call Disneyland Resort.

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Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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