Assistive Technology Program Support

University System of New Hampshire; Durham (NH); On-site; GBP 18,000 - 24,000; Full time

Job summary

University of New Hampshire seeks a Program Support Assistant to provide administrative and operational support for the Assistive Technology New Hampshire program. The role helps deliver services such as equipment loans, trainings, demonstrations, and outreach to increase access to assistive technology.

The position emphasizes coordination, communication, data tracking, and event support to connect individuals with disabilities, families, educators, and professionals with AT resources.

Qualifications

• Associate's or Bachelor's degree (or equivalent) in a related field.
• Strong organizational and administrative skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and Google Workspace.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide day-to-day administrative support for ATinNH programs and activities.
• Maintain program records, databases, and tracking systems (e.g., equipment loans, participant data).
• Assist with scheduling meetings, trainings, and events.
• Prepare materials, reports, and correspondence.

Skills

Organizational skills

Communication skills

Data entry

Time management

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

The Program Support Assistant will provide administrative, logistical, and operational support to the Assistive Technology New Hampshire (ATinNH) program within the Institute on Disability. This role helps ensure the smooth delivery of services that increase access to assistive technology across New Hampshire, including equipment loans, trainings, demonstrations, and outreach initiatives.

ATinNH works to connect individuals with disabilities, families, educators, and professionals to assistive technology that supports independence, learning, and community participation. The Program Support Assistant plays a key role in supporting these efforts through coordination, communication, and program operations.

Duties/Responsibilities

Program & Administrative Support - 60%

• Provide day-to-day administrative support for ATinNH programs and activities
• Maintain program records, databases, and tracking systems (e.g., equipment loans, participant data)
• Assist with scheduling meetings, trainings, and events
• Prepare materials, reports, and correspondence
• Support coordination of assistive technology lending library, including inventory tracking, shipping/receiving, and documentation
• Assist with equipment demonstrations, reuse programs, and device preparation
• Help ensure accurate data collection for program evaluation and reporting
• Support coordination of assistive technology MakerAbility Hub, including maker coordination and communication, inventory tracking, shipping/receiving, and documentation

Customer Service & Communication - 15%

• Serve as a point of contact for program participants, partners, and stakeholders
• Respond to inquiries via phone, email, or in person in a timely and professional manner
• Provide general information about assistive technology services and resources

Event & Training Coordination - 15%

• Assist in planning and executing trainings, workshops, and outreach events
• Coordinate logistics such as registration, materials, and technology setup
• Support virtual and in-person events

Outreach & Collaboration - 10%

• Support outreach efforts to community partners, service providers, and organizations
• Assist with maintaining resource lists and distributing program information
• Contribute to promoting inclusive access to assistive technology across the state

Requirements

Minimum Acceptable Education & Experience:

• Associate's or Bachelor's degree (or equivalent experience) in human services, education, public health, or related field
• Strong organizational and administrative skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to manage multiple tasks and meet deadlines

Knowledge, Skills & Abilities:

• Commitment to inclusion, accessibility, and equity
• Attention to detail and strong problem-solving skills
• Ability to work independently and as part of a team
• Adaptability in a dynamic, service-oriented environment
• Cultural competence and ability to work with diverse populations

Preferred Qualifications:

• Experience working with individuals with disabilities or in inclusive settings
• Familiarity with assistive technology or disability services
• Experience with data entry, database management, or program coordination
• Event planning or customer service experience

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness a