Assistive Technology Program Support

CP11 University of New Hampshire; Durham (NH); On-site; USD 25,000 - 40,000; Full time

Job summary

University of New Hampshire's Institute on Disability seeks a Program Support Assistant for the ATinNH program in Durham. You will provide administrative, logistical, and operational support to services that connect people with assistive technology, including equipment loans, trainings, demonstrations, and outreach initiatives.

The role emphasizes coordination, data accuracy, event planning, and collaboration with partners, families, educators, and professionals to promote independent living and

Qualifications

• Associate’s or Bachelor’s degree (or equivalent) in human services, education, public health, or related field.
• Strong organizational and administrative skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and/or Google Workspace.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Provide day-to-day administrative support for ATinNH programs and activities.
• Maintain program records, databases, and tracking systems.
• Assist with scheduling meetings, trainings, and events.
• Prepare materials, reports, and correspondence.
• Support coordination of assistive technology lending library and MakerAbility Hub.

Skills

Organizational skills

Communication skills

Task management

Team collaboration

Customer service

Education

Associate’s or Bachelor’s degree in human services, education, public health, or related field

Tools

Microsoft Office

Google Workspace

Job description

The Program Support Assistant will provide administrative, logistical, and operational support to the Assistive Technology New Hampshire (ATinNH) program within the Institute on Disability. This role helps ensure the smooth delivery of services that increase access to assistive technology across New Hampshire, including equipment loans, trainings, demonstrations, and outreach initiatives. ATinNH works to connect individuals with disabilities, families, educators, and professionals to assistive technology that supports independence, learning, and community participation. The Program Support Assistant plays a key role in supporting these efforts through coordination, communication, and program operations.

Duties/Responsibilities

Program & Administrative Support – 60%

• Provide day‑to‑day administrative support for ATinNH programs and activities
• Maintain program records, databases, and tracking systems (e.g., equipment loans, participant data)
• Assist with scheduling meetings, trainings, and events
• Prepare materials, reports, and correspondence
• Support coordination of assistive technology lending library, including inventory tracking, shipping/receiving, and documentation
• Assist with equipment demonstrations, reuse programs, and device preparation
• Help ensure accurate data collection for program evaluation and reporting
• Support coordination of assistive technology MakerAbility Hub, including maker coordination and communication, inventory tracking, shipping/receiving, and documentation

Customer Service & Communication – 15%

• Serve as a point of contact for program participants, partners, and stakeholders
• Respond to inquiries via phone, email, or in person in a timely and professional manner
• Provide general information about assistive technology services and resources

Event & Training Coordination – 15%

• Assist in planning and executing trainings, workshops, and outreach events
• Coordinate logistics such as registration, materials, and technology setup
• Support virtual and in-person events

Outreach & Collaboration – 10%

• Support outreach efforts to community partners, service providers, and organizations
• Assist with maintaining resource lists and distributing program information
• Contribute to promoting inclusive access to assistive technology across the state

Requirements

Minimum Acceptable Education & Experience

• Associate’s or Bachelor’s degree (or equivalent experience) in human services, education, public health, or related field
• Strong organizational and administrative skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and/or Google Workspace
• Ability to manage multiple tasks and meet deadlines

Knowledge, Skills & Abilities

• Commitment to inclusion, accessibility, and equity
• Attention to detail and strong problem‑solving skills
• Ability to work independently and as part of a team
• Adaptability in a dynamic, service‑oriented environment
• Cultural competence and ability to work with diverse populations

Preferred Qualifications

• Experience working with individuals with disabilities or in inclusive settings
• Familiarity with assistive technology or disability services
• Experience with data entry, database management, or program coordination
• Event planning or customer service experience

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full‑time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

The University System of New Hampshire is an Equal Opportunity/Equal Access employer.

The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission.

The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Compensation Pay Range: $17.57 - $28.96

Pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location: Durham

Are you an employee of KSC, PSU, UNH or the system office? Apply internally within Workday through the Jobs Hub app.

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.