Assisted Living Ombudsman Program Manager

Springwell; Marlborough, Waltham (MA, MA); On-site; USD 55,250 - 74,750; Full time

Benefits offered by this job

3 weeks vacation in first year

Birthday off

13 paid holidays

3 paid personal days

15 paid sick days per year

Job summary

Springwell is seeking an Ombudsman Program Manager to lead the Regional ALR Ombudsman services, develop and oversee programs that advocate for residents' rights, and collaborate with the Executive Office of Health and Human Services to comply with applicable regulations.

You will guide a team, drive program excellence, and promote a culture of respect and quality in assisted living services, with flexible work options where available.

Qualifications

• Bachelor's degree is required, with social work or related field preferred.
• 3-5 years' experience working with older adults and/or disability population preferred.
• Supervisory or leadership experience preferred.
• Strong communication and organizational skills; collaborative work style.
• Knowledge of standard computer software applications.

Skills

Leadership experience

Communication skills

Organizational skills

Prioritize responsibilities

Collaboration

Supervisory experience

Flexibility

Attention to detail

Education

Bachelor's degree (social work or related field preferred)

Tools

Word processing

Spreadsheets

Databases

Job description

Ensure the rights of Assisted Living residents by joining Springwell as an Ombudsman Program Manager.

The Compensation for this role is $65,000.

POSITION DESCRIPTION:

Ombudsman is a Swedish word meaning “representative of the people”. As an Assisted Living Residence (ALR) Ombudsman Program Manager, you work to develop, administer, and oversee the Regional ALR Ombudsman services and promote its philosophy of advocating and maintaining assisted living residents' rights. The ALR Ombudsman Program Manager works closely with the Executive Office of Health and Human Services State Ombudsman Unit to ensure that requirements are fulfilled as outlined in the federal Older Americans Act, statewide long-term care Ombudsman regulations and policies, and Host agency designation agreement.

QUALIFICATIONS:

• Bachelor's degree required, with a degree in social work or a related field preferred.
• 3-5 years' experience working with the older adults and/or the disability population preferred.
• Experience in supervisory role or demonstrated leadership experience preferred.
• A positive attitude, flexibility, and ability to effectively prioritize responsibilities.
• Strong communication and organizational skills, attention to detail, and collaborative work style.
• Knowledge of computer software applications such as word processing, spreadsheets, and databases.
• A reliable vehicle, current driver's license and safe driving record required.

GENEROUS BENEFITS:

• 3 weeks of vacation in first year
• Birthday off
• 13 paid holidays
• 3 paid personal days
• 15 paid sick days per year (You can accumulate up to 450hrs/12weeks)
• Health & dental insurance with employer contribution
• Life and long-term disability insurance at no cost to employee
• Flexible Spending Plan
• Employee Assistance Plan
• 401K Retirement Savings Plan w/ employer contribution
• Mileage reimbursement
• Flexible Work Options available after 6 months for most positions; alternate start time between 8:00 and 9:30 a.m., 4-day work week, 4.5-day work week, telecommuting work option, remote work option
• Employee referral bonuses
• Free parking
• Commitment to promoting from within

ABOUT US:

For more than 40 years, Springwell has worked to help ensure that seniors and individuals with disabilities have the village they need and the support that is necessary for them to live at home with dignity and independence.

We are committed to our employees. We are focused on creating a supportive, open environment that values the people who make a difference – each and every member of our staff. We are fiercely committed to creating equal opportunities for all regardless of race, color, sex, gender identity, sexual orientation, gender expression, national origin, age, language, and physical or mental disabilities.

We believe in and are looking for new staff who embrace:

• Accountability: At every level of the organization we are accountable: to the people we serve, to our funders, to our employees, to community professionals who rely on our support.
• Continuous Quality Improvement: We honor the fact that each of us is human, and we embrace a desire to examine the value and quality of our work and ask how we can provide a higher quality of service.
• Transparency: While we don't claim to be 100% transparent (there are certain things, like salaries and performance evaluations that are private) we continuously strive to be as open as possible.