Assistant Wellness Director

Massage Heights Indianapolis; North Carolina; On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Personal and Career Development

Robust Leadership Training

Beautiful Retreats

Massage Heights Family Fund

Digital Work Environment

Competitive pay with commission and bonus opportunities

Job summary

Massage Heights Indianapolis is seeking an Assistant Wellness Director to support the Wellness Director in all aspects of the Retreat operation. Key responsibilities include recruitment and training of staff, managing schedules, and ensuring excellent guest service. The ideal candidate will have at least 1 year of sales or retail management experience, be a self-starter, and possess strong leadership and communication skills. Compensation is competitive, ranging from $17.00 to $19.00 per hour based on experience. The role offers flexible scheduling with opportunities for advancement.

Qualifications

• Minimum 1 year of sales or retail management experience.
• Self-starter mentality with strong leadership and organizational skills.
• Experience in training, coaching, and conflict resolution.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees.
• Facilitate front desk training for membership sales.
• Manage team member schedules to ensure daily operations.

Skills

Sales skills

Leadership

Organization

Communication

Interpersonal skills

Tools

Zenoti or similar spa POS software

Job description

Massage Heights is seeking an Assistant Wellness Director who reports directly to the Wellness Director. The essential duties and responsibilities of the Assistant Director are to assist the Director in ensuring exceptional guest service and team member culture and satisfaction. The ideal candidate excels in sales and is responsible, ambitious, and diligent.

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Company Perks

• Personal and Career Development
• Robust Leadership Training
• Beautiful Retreats
• Massage Heights Family Fund
• Employee Discounts
• Digital Work Environment
• Competitive pay with commission and bonus opportunities

Schedule/Expected Work Hours

• Must be able to work varied hours including weekends, evenings, and holidays
• 6-8 hour shifts
• Day and evening shifts available

Job Summary

Assist the Spa Director in supervising all aspects of Retreat operation including revenue and profitability, inventory management, and ensuring brand systems and processes are executed daily.

Responsibilities

• Assist with recruitment, hiring, training, developing and retaining employees
• Facilitate front desk associate training as assigned. Training includes coaching and role-playing to support membership sales
• Manage team member schedules to ensure proper execution of daily operations
• Collaborate with the Spa Director to set individual team member and overall Retreat goals
• Create an environment that is passionate about providing awesome guest service
• Build guest loyalty by consistently following the proven operating system of Massage Heights

Qualifications

• Minimum 1 year of sales or retail management experience
• Self-starter mentality with leadership, organization, communication, and interpersonal skills
• Experience in training, coaching, and conflict resolution with employees
• Working knowledge of computers and standard software
• Basic business math skills

Preferred Qualifications

• Hands-on experience with Zenoti or similar spa POS software systems
• Understanding of spa environment and massage and skincare services
• Experience working in a franchise model

Compensation: $17.00 - $19.00 per hour