Lending Administrative Assistant Storey Ave.

Institution for Savings; Newburyport (MA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Life Insurance

Pet Insurance

Disability Plan

Pension Plan

Quarterly Incentive

Paid Time Off

Job summary

The Institution for Savings in Newburyport, MA, is seeking a full-time, in-office Lending Administrative Assistant to support the Senior Lender and other Residential Lending team members. You will coordinate mortgage applications from application through closing, ensuring accuracy and borrower satisfaction.

You will handle admin duties, document collection, disclosures, and HMDA/compliance tasks while delivering excellent customer service to borrowers and referral partners.

Qualifications

• Associate's or Bachelor's degree preferred or equivalent experience.
• Experience in mortgage lending, banking operations, loan processing, or admin support preferred.
• Strong organization and time-management; attention to detail.

Responsibilities

• Provide admin and operational support for residential mortgage applications.
• Serve as primary support for the Senior Lender and assist others as needed.
• Review loan files for completeness and obtain required docs.
• Prepare and deliver loan disclosures within regulatory timeframes.
• Order and review third-party reports (credit, appraisals, etc.).
• Maintain loan records in the origination system.
• Assist with preliminary file review and document verification.
• Prepare commitment letters and other loan correspondence.
• Monitor loan conditions and coordinate with borrowers and staff.
• Ensure HMDA and regulatory compliance in files.
• Coordinate transition of approved loans to closing.
• Provide exceptional borrower and partner service; adhere to policies and regs.
• Perform other duties as assigned.

Skills

Mortgage lending

Customer service

Organizational skills

Communication skills

Detail oriented

Teamwork

Independent work

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Word & Excel

Job description

Full-time Regular Newburyport, MA, US

Salary Range: $28.85 To $36.05 Hourly

The Institution for Savings is seeking a full-time, in-office Lending Administrative Assistant to serve as the primary administrative, customer service, and loan processing support for the Senior Lender while providing assistance to other members of the Residential Lending team as needed. The position plays a key role in supporting the Senior Lender’s borrower relationships by helping coordinate residential mortgage applications from application through closing, ensuring accuracy, regulatory compliance, operational efficiency, and an exceptional borrower experience.

Key Responsibilities:

• Provide administrative and operational support for residential mortgage applications throughout the loan process.
• Serve as the primary support resource for the Senior Lender, helping manage borrower communications, follow-up items, and administrative needs while assisting other lenders as business needs require.
• Review loan files for completeness and follow up with borrowers and internal staff to obtain required documentation.
• Prepare and deliver required loan disclosures within established regulatory timeframes.
• Order and review third-party reports, including credit reports, flood certifications, appraisals, and other supporting documentation.
• Maintain accurate loan records and documentation within the Bank's loan origination system.
• Assist with preliminary loan file review and document verification prior to underwriting.
• Prepare commitment letters, adverse action notices, and other loan-related correspondence.
• Monitor outstanding loan conditions and coordinate with borrowers, lenders, and internal departments to facilitate timely loan processing.
• Review loan files for HMDA and regulatory compliance requirements.
• Coordinate the transition of approved loans to the closing process.
• Provide exceptional customer service to borrowers, referral partners, and internal team members by responding promptly, communicating clearly, and ensuring adherence to Bank policies, procedures, and applicable regulations.
• Perform other duties as assigned.

Qualifications:

• Associate's or Bachelor's degree preferred, or an equivalent combination of education and relevant experience.
• Previous experience in mortgage lending, banking operations, loan processing, customer service, or an administrative support role preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills with a strong customer service focus.
• Strong attention to detail and accuracy.
• Ability to work independently and collaboratively in a team environment.
• Ability to analyze information and resolve routine problems.
• Proficiency with Microsoft Office applications, including Word and Excel.
• Ability to learn and effectively utilize mortgage lending and banking software

The salary range posted is one component of the Bank’s compensation package. The Bank offers an excellent benefits package including 100% paid medical, dental and vision, 401(k) match up to 10%, Life Insurance, Pet Insurance, Disability Plan, Pension Plan after 2 years of service, Quarterly Incentive plan, generous vacation and paid-time off.

• 100% paid medical, dental and vision
• 401(k) match up to 10%
• Life Insurance
• Pet Insurance
• Disability Plan
• Pension Plan after 2 years of service
• Quarterly Incentive plan
• generous vacation and paid-time off

The Institution for Savings is an Equal Opportunity Employer. Member of FDIC. Member